Shop Supervisor- Grace's Bakery Yarmouth

Job Posted: 3 January 2025

• Contract Term: Permanent
• Location: Yarmouth, Isle of Wight
• Contract Type: Full time
• Salary: £12.00 per hour
• Industries: Customer Service Management & Executive Retail

Grace's is looking for an organised and friendly Shop Supervisor to join our small team in Grace's Bakery Yarmouth. If you enjoy customer facing roles and working on your feet then this could be the role for you! 

Job Role:

• Supporting the Manager in the day to day running of the Yarmouth store and covering the Manager in their absence

• Opening and closing the shop 

• Key holding 

• Cash handling including cashing up and change ordering 

• Ordering and stock rotation  

• Serving customers and ensuring they are aware of allergen information

• Using an espresso machine to make hot drinks 

• Preparing and serving food  

• Supporting their team to deliver excellent customer service 

• Ensuring compliance with food hygiene standards and maintaining a 5 star hygiene rating 
• Promote customer loyalty scheme and monthly deals/discounts

• Support with rota planning 

• Responding to and acting on absence notification, including participating in absence management procedures 

• Role modelling the expectations set out in the company handbook 

• Contributing to the monitoring of performance and providing feedback and training
• Flexibility to support at other stores where needed

We're looking for someone who:

• Has previous experience in a supervisory position
• Is comfortable working on their feet in customer facing roles

• Is confident when leading teams, motivating staff and solving problems on the spot

• Is resilient to change and problem solving, maintaining a positive approach 

• Has experience in a food or retail environment

• Is organised and has an eye for detail

• Is reliable and enthusiastic

Hours, Pay and Training: 

• 24 - 48 Hours a week 

• Minimum of 3 days per week, maximum of 6 days per week when required for sickness and holiday cover 

• Mondays to Saturdays 

• 7.30am – 4.15pm (with potential to finish at 6pm if covering at our Newport branch)

• £12.00 per hour 

Benefits:

• Employee Assistance Programme  

• Staff Discount for Grace’s Bakery 

• Chamber of Commerce Discounts for a range of IOW businesses