Trainee Supervisor Front of House, Full Time Salary, 45 hours

Job Posted: 31 August 2024

• Contract Term: Permanent
• Location: Yarmouth, Isle of Wight
• Contract Type: Full time
• Salary: £30,000 - 35,000 including guaranteed tips
• Industries: Catering, Hospitality & Bar Traineeships Travel & Tourism

Job Start Date: ASAP

The Terrace is a Michelin and Good Food Guided-listed restaurant in Yarmouth Harbour overlooking the sea. We pride ourselves on high quality food and service and are open all year round, seven days in summer, five in winter. Over four years we have become an important part of the Yarmouth community and been recognised by national publications like The Caterer, The Guardian, The Independant and Wine List Confidential.

With winter approaching and many of our team heading off to university we are keen to hire a new Restaurant Supervisor to work with us year round managing shifts and team members. We offer generous tips, a highly professional working environment and a career plan for every team member. Over the quiter season we will develop the right person to become a full-fledged shift manager, able to run the entire restaurant on-shift.

Duties:

- Train to understand our food, wine and service offering until you feel comfortable taking ownership of shifts.
- Train and develop staff members, providing guidance and support for their professional growth.
- Handle customer inquiries, complaints, and feedback in a timely and satisfactory manner.
- Obvserve health and safety regulations to maintain a clean and safe environment.
- Collaborate with the kitchen team to create new menu items or modify existing ones.
- Manage budgets, control costs, and maximize profitability.
- Conduct regular performance evaluations for staff members.
- Oversee daily restaurant operations, customer service, and staff management.

Qualifications:
- Previous experience in a restaurant or pub but this doesn't need to be at management level
- Proven reliability
- A desire to learn and develop as a hospitality professional.
- Excellent communication and interpersonal skills to effectively interact with customers, staff, and suppliers.
- Ability to handle high-pressure situations while maintaining composure and professionalism
- Strong absility to see issues as learning opportunities and to strive for a culture of constant improvement
- Strong problem-solving skills to address issues promptly and find effective solutions
- Flexibility to work evenings, weekends, and holidays as required

In return you will get a year-round position with no seasonal detriment to your salary or hours. You'll see your career and ability to manage flourish.

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