Admission & Retail Team Member - Robin Hill

Job Posted: 29 December 2025

• Contract Term: Seasonal
• Location: Newport, Isle of Wight
• Contract Type: Full time
• Salary: National living or minimum wage according to age
• Industries: Leisure Retail Travel & Tourism

Join the Team at Robin Hill, one of the Isle of Wight’s Most Loved Attractions

Robin Hill is one of the Isle of Wight’s largest and most cherished tourist destinations, offering unforgettable outdoor experiences for visitors of all ages. We’re now recruiting for passionate people to join our park team for the 2026 season (March–October). If you love the great outdoors, excel at supporting and inspiring others, and take pride in delivering exceptional customer service, this is your opportunity to be part of a dynamic, friendly team that helps guests discover adventure in a beautiful natural setting.

Main Purpose of Role

As a member of our Admissions & Retail Team, you are the first face that our visitors see when they enter the park. A valuable source of information you will promote key activities and events in the park and be passionate in ensuring that our customers have a positive, memorable and inspiring experience at Robin Hill

Key Responsibilities

• To be proactive in talking to customers, providing a warm and friendly service where nothing is too much trouble.
• To be efficient and effective on the admission desk, making sure all customers receive a consistent level of service
• To have in-depth knowledge of our Membership Passes and ticketing and to assist visitors with queries.
• Keep the retail space well stocked, merchandised, tidy and clean, ensuring all products are displayed to their best advantage with clear POS for our customers.
• To have an in-depth knowledge on the products on offer within the park.
• To be fully knowledgeable and up to date in knowing the key activities and events across  the park. Use this information to help customer and answer their queries.
• To have a good knowledge of the island to be able to answer customer questions.
• To safeguard all company money, stock and equipment, making sure you report any discrepancies to your line manager.
• To support events as and when requested and to participate in any ‘in park’ retail activity.
• To bring energy, theatre and performance to all aspects of your work.  Be ‘on stage’ when in any customer facing role.
• To keep your immediate working area clean and tidy, contribute to the overall cleanliness of the park by taking a pride in our locations.
• To be flexible and willing in responding to management requests.
• To follow and live up to the Company’s customer service standards.
• To exercise personal responsibility and do everything possible to prevent injury to yourself, other employees, and members of the public. Contribute to and ensure others contribute to a safe working environment.
• Ensure that the retail/Front of house areas, including the office are GDPR compliant at all times
• To work to and champion Robin Hill throughout the business.

We’re looking for enthusiastic individuals who:

• Are 18+
• Are able to work weekdays as well as weekends 
• Love the outdoors: You’re happiest surrounded by nature and passionate about sharing its wonders with  others.
• Have a positive attitude: Your energy and optimism inspire visitors and teammates alike.
• Are customer-focused: You go out of your way to ensure every guest has an unforgettable experience.
• Are confident and adaptable: You can think on your feet and handle challenges with a calm and proactive  approach.

What We Offer

• A chance to work in breathtaking natural surroundings.
• Comprehensive training and professional growth opportunities.
• A supportive, fun, and dynamic work environment.
• Flexible work schedules 
• The satisfaction of creating joyful experiences for visitors every day.
• In park discounts on food and drink
• National living or minimum wage according to age
• Pension and holiday pay

How to Apply

Join us in creating unforgettable adventures and making our park a place of precious memories. We can’t wait to meet you!

Applications close on 2^nd February 2026.

Interviews on 5^th and 6^th February 2026.