Retail Sales Assistant - Spinnaker Chandlery

Job Posted: 24 August 2026

• Contract Term: Permanent
• Location: Bembridge, Isle of Wight
• Contract Type: Full time
• Salary: Competitive
• Industries: Marine Retail

Retail Sales Assistant

Spinnaker Chandlery is a family owned and run business with a long record of serving the community. Building and diversifying our product offerings since 1985 we now sell not only “bits for boats” but also a vast array of outdoor clothing, hardware and ironmongery, electrical and plumbing sundries, camping gear, tools, paint and much more. With 20,000+ product lines we usually have what someone needs. We are dedicated to building a reputation for offering high quality goods for competitive prices with helpful and knowledgeable staff. If a customer comes in with a vague description of what they want, we want to be able to offer 4 different options to solve their problem! If you like working in a fun and relaxed atmosphere, and would relish the chance to aid customers problem solve that tricky project we want to hear from you

The role will include:

• Welcoming customers into the shop
• Actively engaging with customers and helping them find items they are looking for.
• Understanding customer’s needs and wants and recommending items that they might want with particular focus on chandlery equipment.
• Providing information about specific products, their uses and application (prior knowledge of sailing and general DIY useful)
• Building up rapport through conversation and honest recommendations
• Conducting point of sale transactions
• Processing stock deliveries and putting out on display/in stockrooms
• Regularly restoring order to, and replenishing, display stock
• Processing and packaging mail orders
• Keeping the shop in a clean and tidy state (hoovering, cleaning)
• Using your initiative to prioritise your workflow
• Handling complaints and returns or forwarding serious issues to the manager on duty
• Helping cash up and tidy the shop after it closes.

Skills

• Knowledge and experience of sailing/boating/watersports a distinct advantage.
• Naturally hard working and friendly personality
• Familiarity using computer systems
• Ability to interpret or investigate the customer’s need, even if they use the wrong terminology.
• Basic addition and subtraction skills
• Willingness to learn, especially technical details and specifics of products
• Good, oral and written communication skills
• A desire to use your initiative to solve problems.

Location

Bembridge, Isle of Wight

Benefits

• Uniform Provided
• Onsite Parking

Salary

• Competitive

Hours

• Full Time – working 5 out of 7 days a week including some weekends

Job type

• Permanent.

If you would like to find out more or have any questions, please email [email protected] or call 01983 874324