Trainee Revenues Officer - RB 3

Job Posted: 23 October 2024

• Contract Term: Permanent
• Location: Newport, Isle of Wight
• Contract Type: Full time
• Salary: Grade 3, £23,114.00 to £23,370.00 per annum - Grade 6, £24,703.00 to £25,979.00 per annum
• Industries: Customer Service Public Sector Working from Home

Trainee Revenues Officer (Ref: 2024_1134)

Westridge, Ryde/County Hall, Newport/Agile (Home working)

Grade 3, £23,114.00 to £23,370.00 per annum - Grade 6, £24,703.00 to £25,979.00 per annum

Contact: For further information or an informal discussion please contact Imogen Kelly on 01983 821000 ext. 8946 or by email at [email protected] - Aimee Adams on 01983 821000 ext. 8929 or by email at [email protected].

Vacancy Reference: 2024_1134

Closing Date: 03/11/2024

Contract Type: Permanent

Hours: 37 per week

The Council tax team is currently seeking a full-time permanent Trainee Revenues Officer to join their busy team to assist with the billing, collection, and recovery of Council tax.

Main responsibilities will include to train on the following areas of Council tax:

Assessing liability to pay and ensuring customer accounts are accurate and up to date.

Undertake enquiries to identify discounts, exemptions, and relief from Council tax.

Advising inspectors on empty properties or change of use.

Maintain up to date Council tax and Business rates accounts.

Monitoring and processing payments.

Collecting and enforcing payments through courts and other powers of collection.

Signposting customers to other services and departments.

Dealing with incoming and outgoing calls from customers.

An eye for detail will be essential and the successful candidate will have:

Excellent word processing and numeracy skills.

Strong verbal communication skills – able to liaise at all levels.

Demonstrable team working skills.

A good eye for detail and a meticulous approach to workloads.

The ability to work to strict deadlines in a performance driven environment. 

As part of the role, you will be working towards the Level 4 Revenues and Benefits Apprenticeship NVQ.

For further information about the courses please see:

The IRRV - Institute of Revenues Rating and Valuation Home Page

For further information or an informal discussion please contact Imogen Kelly on 01983 821000 ext. 8946 or by email at [email protected] - Aimee Adams on 01983 821000 ext. 8929 or by email at [email protected].

Join #TeamIWC and you'll receive our staff benefits package, including:

-  Annual leave entitlement of 32 days p/a PLUS public holidays!

-  Local Government pension scheme

-  Discounted Solent ferry travel

-  Island bus network discount

-  Cycle to work scheme

-  Staff parking permit scheme

-  Discounted island sports & leisure gym membership

-  National and local discounts & benefits schemes

-  Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)

- Travel allowance may be available if commuting from the mainland (subject to criteria)

The Isle of Wight Council currently does not have a license to sponsor overseas workers. 

Find out more about working for the Isle of Wight Council and living on the Island here.

The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees 

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.

The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a Disability Confident Employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email [email protected]. Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable.

Closing Date: 03 November 2024