Marina Administrator - Cowes Harbour Commission
Job Posted: 14 October 2025
- Contract Term: Permanent
- Location: Cowes, Isle of Wight
- Contract Type: Part time
- Salary: £13.21ph
- Industries: Administration Marine General Office
Job Start Date: 03 November 2025
Part Time Marina Administrator
Are you a customer-focused, enthusiastic person with a friendly, welcoming, and helpful character? Do you like variety and responsibility? Do you have an eye for detail and like working in a team?
We have an exciting opportunity for a Marina Administrator/Receptionist for a minimum of 2 days a week in our busy marina. In a dynamic role that offers variety and personal development, you will deliver an exceptional customer service experience to a wide range of customers face to face, over the phone and by email.
What You’ll Be Doing
Shepards Marina is a busy resident and visitor marina and dry sailing centre in Cowes. We provide berths afloat for yachts and motorboats, and lift and launch services for keelboats, RIBs and small powerboats.
As part of the marina admin team, you will:
Act as the first point of contact for visitors, customers and telephone enquiries, providing an engaging and efficient customer experience for a variety of customers, partners and local businesses.
- Process marina bookings using our bespoke harbour software.
- Process cash and card transactions.
- Assist with varied administration tasks to support annual mooring and event booking logistics.
Personal Qualities & Skills
You’ll need to be a good team player, flexible and self-motivated, and be happy to deliver the highest levels of customer service. Knowledge of Cowes and an understanding of boats would be an advantage, but not essential. We’re looking for someone with:
- Confidence to work in a fast-paced multi-tasking environment.
- Strong numeracy & logic skills
- Great attention to detail who can work accurately and efficiently
- Good verbal and written communication skills
- Good computers skills and the ability to learn to use our bespoke system
- Flexible availability, to fit into a rota of early and late shifts, including a share of weekends and bank holidays.
- The ability to take on extra shifts to cover staff absences
Working Conditions
The marina office is open 8am to 6pm daily, with extended hours during summer weekends and events. There is an early & late shift each day (eg 8-4, 10-6 or 11-7). The rota includes a mixture of early and late shifts, and weekday & weekend shifts, for each team member.
Minimum of 2 days per week, 7.5 hours a day. Availability to cover holidays and sickness absence is a requirement, which may involve working up to 5 days per week on occasion.
Next Steps
If this is you, then we’d be delighted to hear from you. Please send your CV and a covering letter detailing why you’d be suitable: [email protected]
Cowes Harbour Commission
Cowes is one of the most visited ports on the south coast of England and provides excellent boating facilities and services in the harbour and on the River Medina through the many boatyards, marinas, and marine services operators. Home to Red Funnel's regular vehicle ferry and freight ferry services operating between East Cowes and Southampton, as well as their high-speed passenger ferries. It is also the major port of entry for commercial shipping trading to the Isle of Wight and one of the busiest leisure ports in the UK -a foremost centre for yacht racing, a popular cruising destination, easily accessible for all types of vessel, and therefore a magnet for visiting tall ships and private yachts. Cowes Harbour is a Trust Port, which means it has no shareholders or other owners, but is managed for the benefit of its users, or ‘stakeholders’ and is run by a Commission of 10 Harbour Commissioners who give their time on a voluntary basis. Cowes Harbour Commission’s main function is to be the Statutory Harbour Authority for Cowes and to undertake commercial activities, so that it can be self-financing. A publicly accountable body, the Commission strives to ensure that it maintains proper standards of safety, transparency, accountability, integrity and honesty and to support and encourage the local economy.
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