Direct Services Technician - Southern Housing

Job Posted: 22 September 2025

• Contract Term: Permanent
• Location: Isle of Wight
• Contract Type: Full time
• Salary: £26,000 Per Annum
• Industries: Construction and Labour Maintenance

Direct Services Technician

£26,000 Per Annum

Isle of Wight

The role

Join Southern Housing as a Direct Services Technician 
Are you passionate about delivering high-quality property maintenance services that make a real difference to residents and communities?

We’re looking for a proactive and reliable?Direct Services Technician?to join our dedicated Reactive Repairs team. Reporting to a Lead Technician and/or Operations Manager, you’ll play a key role in supporting Trade Technicians and contributing to a responsive, efficient, and customer-focused maintenance service.

Working across the Isle of Wight are you’ll help ensure our homes and facilities are safe, clean, and well-maintained. With a “first time fix” ethos and a commitment to excellent communication, you’ll be instrumental in meeting KPIs and delivering outstanding customer satisfaction. 

What you’ll be doing 

• Waste Clearance.  

• Glazing.  

• Minor Repairs.  

• Graffiti Clearance.  

• Grounds Maintenance.  

• Office Moves.   
• Groundworks (paving, bricklaying, landscaping, Jet Washing, etc).  

Basic Carpentry, Plumbing and Decorating – generally supporting Trade Technicians as a second person.  

• Support the delivery of a sector leading, resident focused, and efficient repairs, maintenance, and general caretaking service developed in association with our residents.   
• carry out repairs, maintenance, and caretaking in accordance with current Building Regulations, Health and Safety Legislation and Association timescales; and ensure that the organisation is always fully compliant. 
• carry out all works in accordance with policy, procedure, guidelines, and regulation. 
• complete all necessary digital works’ orders / paperwork on time and to the required standard.  

What you need 

• a proven track record of working within a Direct Labour Service, where customer satisfaction is at the heart of service delivery – two years’ experience is desired, but not essential.  

• a working knowledge of all the statutory and regulatory rules and / or codes of practice that underpin the delivery of an efficient and effective property related direct labour service.  

• experience of a range of repairs, maintenance, and / or caretaking work.  

• a thorough understanding of and personal commitment to diversity; treating others with dignity and respect, with a real desire to understand and meet diverse customer needs and aspirations.  

• to have knowledge of the requirements of the Health and Safety Act, and any other relevant legislation and / or regulatory requirements.  

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.? 

Closing Date:  Thursday 2nd October 2025 at 23:59

Shortlisting Date:  From 3rd October 2025 

Interview Date:  w/c 13th October 2025

(We may close the advert early if we receive a suitable?number of applications). 

Applying for roles with us

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Benefits in working with us

As a trusting and competitive provider of care and support services on the Island, we can provide you with paid travel time, generous mileage and holiday allowance, paid DBS and training as well as health benefits package. And if you're interested in career progression, then we are the employer for you!

• The ability to buy extra leave and discount cards
• Employee referral scheme
• Cash claim-back on medical treatments
• Full training provided at no additional cost
• Additional payment for sleep-in duties, where applicable
• Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.