IT Administrator - Glanvilles Damant

Job Posted: 17 July 2025

• Contract Term: Permanent
• Location: Newport, Isle of Wight
• Contract Type: Full time
• Salary: TBC
• Industries: IT Legal

Glanvilles Damant are seeking a skilled and adaptable IT professional to support our legal team through a dual role: maintaining and enhancing our case management system and providing general IT support across the firm. The ideal candidate will combine technical proficiency with an understanding of legal workflows, ensuring that our systems run smoothly, securely, and are tailored to our firm's evolving needs.

Key Responsibilities:

Case Management System (CMS) Development & Support:

• Customize and develop features within the firm’s case management system.
• Write and maintain scripts, automation workflows, and custom forms/templates.
• Collaborate with legal staff to identify efficiency opportunities within the CMS.
• Implement integrations with other platforms (e.g., Outlook, document management, e-signature tools).
• Perform regular maintenance, testing, backups, and updates of the CMS.

General IT Support:

• Provide day-to-day desktop support to staff (hardware, software, printer, and network issues).
• Manage and troubleshoot firm’s network, VPN, and remote access solutions.
• Install, configure, and maintain workstations, laptops, and mobile devices.
• Liaise with third-party vendors for escalated IT issues or licensing concerns.
• Assist with data security, user access control, and compliance with legal industry standards.

Other Duties:

• Posting to and maintaining company social media accounts.
• Working with website host and making updates to our website.     

Key Attributes:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Self-starter with the ability to manage multiple priorities.
• High attention to detail, especially in handling sensitive legal data.
• Previous experience of working with a CMS is preferable but not essential.