Team Leader (Adult Services) - Next Wave Care Group

Next Wave Care Group - Team Leader

At Next Wave Care Group, the people we support are at the centre of everything we do. We also recognise that supporting and valuing our staff is essential to delivering high-quality, safe, and compassionate support. We are committed to creating an open, positive, and supportive workplace culture where staff feel listened to, respected, and empowered to do their best work.

We actively encourage open communication, reflective practice, and shared learning, and we promote a culture where staff can raise concerns, seek guidance, and contribute ideas without fear, in line with our safeguarding and whistleblowing responsibilities. We believe that strong, well-supported teams deliver the best outcomes for the people we support, and our culture is built on collaboration, accountability, compassion, and continuous improvement.

We are currently seeking an experienced, compassionate, and motivated Team Leader to join our growing team. This is an exciting opportunity for someone with leadership experience who is passionate about supporting vulnerable adults, developing staff, and helping to deliver high-quality, trauma-informed care and support.

As a Team Leader, you will work closely with the Adult Service Coordinator to ensure the smooth day-to-day operation of our services. You will provide leadership, guidance, support and line management to Support Workers, helping to maintain high standards of care, safeguarding, compliance, and person-centred support.

The role combines leadership responsibilities with hands-on support delivery. You will regularly work alongside Support Workers, provide coaching and mentoring, conduct supervisions, support staff development, and contribute to quality assurance processes. Where required, you will also undertake direct support shifts, including lone working, ensuring continuity of care and support for the individuals we work with.

You will play a key role in fostering a positive team culture, promoting reflective practice, and ensuring that the people we support are empowered to achieve independence, emotional wellbeing, and positive outcomes.

The position is offered on a rota basis, covering days, evenings, weekends, bank holidays, on-call responsibilities where required, and potential sleep-in duties as part of a 24/7 service.

Key Responsibilities

• Support the Adult Service Coordinator in the day-to-day management and operation of services
• Provide leadership, guidance, and support to Support Workers across the service
• Conduct staff supervisions, mentoring sessions, probation reviews, and performance support meetings
• Assist with recruitment, staff induction, training, and ongoing professional development
• Monitor and promote high standards of support, record keeping, safeguarding, and compliance
• Lead by example by delivering high-quality, trauma-informed, person-centred support
• Undertake direct support work and lone working shifts where required
• Support with rota management, shift coordination, and service cover arrangements
• Ensure safeguarding concerns, incidents, accidents, and complaints are appropriately managed and reported
• Monitor and develop support plans, risk assessments, and behaviour support strategies to ensure they remain effective and up to date
• Develop positive professional relationships with external agencies, families, healthcare professionals, and stakeholders
• Promote a positive culture of accountability, teamwork, reflective practice, and continuous improvement
• Assist with audits, quality assurance activities, and preparation for regulatory inspections
• Support individuals to access education, employment, training, healthcare, and community-based opportunities

Essential Requirements

• Previous experience working within adult social care, supported accommodation, mental health, or supported living services
• Experience supporting or supervising staff teams
• Strong understanding of safeguarding, risk management, professional boundaries, and person-centred support
• Ability to lead, motivate, and develop individuals and teams
• Strong communication, organisational, and problem-solving skills
• Ability to remain calm and professional in challenging situations
• Confidence working independently and making decisions when required
• Good IT skills and experience maintaining accurate records and documentation
• Flexible approach to working patterns, including evenings, weekends, and sleep-ins

Desirable

• Level 3 Diploma in Health & Social Care (minimum)
• Level 4 or Level 5 qualification in Leadership for Health & Social Care, or willingness to work towards one
• Experience within adult mental health services
• Experience within trauma-informed services
• Experience of conducting audits, quality assurance checks, and compliance monitoring
• Knowledge of CQC or Ofsted regulations and best practice guidance
• Training in safeguarding, mental health, de-escalation, positive behaviour support, or trauma-informed care
• Full UK Driving Licence and access to a vehicle is desirable
• Training in mental health, de-escalation, positive behaviour support, or trauma-informed care

What We Offer

• Very competitive salary
• Comprehensive induction and onboarding programme
• Ongoing mandatory and specialist training
• Regular supervision, reflective practice, and management support
• Opportunities for career progression and professional development
• Support towards relevant qualifications
• Overtime and additional earning opportunities
• A supportive, values-driven, and positive workplace culture
• Employee wellbeing support
• Team-building activities and events
• Pension scheme and statutory benefits
• Opportunities to contribute to service development and innovation

Safeguarding Statement

Next Wave Care Group is committed to safeguarding and promoting the welfare of adults and young people. All staff are expected to share this commitment. Successful candidates will be subject to an Enhanced DBS check and relevant pre-employment checks.

Applicants must hold a valid UK Visa. We do not offer sponsorship.

Please note: An application form must be fully completed. CVs alone will not be accepted for progression to interview. Please complete the application form and return it via this advert or email it directly to [email protected].

Join Next Wave Care Group and help shape a service where people feel safe, valued, empowered, and supported to achieve their fullest potential.