Care Administrator

Job Posted: 31 March 2026

• Contract Term: Permanent
• Location: Cowes, Isle of Wight
• Contract Type: Full time
• Salary: 28,000- 30,000
• Industries: Administration Health & Social Care Recruitment

Home Instead have been supporting Island residents with individualised and person-centred care since April 2019 and have maintained their "Outstanding" rating with the Care Regulator the CQC.  Home Instead is committed to providing Outstanding Care to people in their own homes, from Companionship and Home Help to Personal Care and Dementia Care. 

Home Instead Isle of Wight is a friendly, local home care provider which recognises that its employees are its greatest asset.   

JOB PURPOSE:

To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients. 

KEY RESPONSIBILITIES:

·       Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.

·       Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.

·       Manage correspondence by responding to emails and handling incoming and outgoing post.

·       Maintain effective systems ensuring that all filing and databases are kept up to date.

·       Support service delivery process including ensuring compliance, collecting activity logs and updating systems.

·       Support the recruitment and pre-employment checks processes where appropriate.

·       Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.

·       Support projects and IT initiatives where appropriate.

·       Control the office supplies and make sure it is in accordance with office needs.

·       Carry out any other duties deemed necessary for the successful operation of the business.

·       Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

·       Ensuring the maintenance of our Social Media presence on Facebook and Instagram

·       Assisting with invoicing when required and supporting the Director where necessary

Essential Criteria

·       Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.

·       Proven experience in office administration within a busy office environment.

·       Strong organisational skills with the ability to multitask.

·       Self-motivated and able to work flexibly.

·       Excellent written and verbal communication skills.

·       Keen eye for detail and the ability to work accurately under pressure.

·       Strong team player with the confidence to work alone.