Digital Systems Support Engineer - Whzan Digital Health

Job Posted: 13 February 2025

• Contract Term: Permanent
• Location: Ryde, Isle of Wight
• Contract Type: Full time
• Salary: Dependant upon age and experience, subject to a 3 month review
• Industries: Customer Service Health & Social Care IT

Digital Systems Support Engineer

Full time, office based in Ryde, Isle of Wight.

What we do

Whzan Digital Health Systems are used to remotely monitor more than 250,000 people who need health, or care support.  The systems are used in people’s homes as well as in all types of care homes across the UK.  Whzan is designed to improve lives, whilst saving resources, which is what it does.

Our mission is to completely change the way assistive healthcare technology is delivered, to use the latest technologies, increasing effectiveness whilst lowering costs.  We work hard, we do new things, we do our best for our customers, we value integrity. We pick our team carefully, looking for people that wish to grow with us.

Whzan was created by Solcom Limited, based in Ryde on the Isle of Wight.

About the role

We are looking for a confident, talented person to join the Ryde office to build, test, support and sometimes install our systems.  Your duties will include:

• Assembling and testing our Blue Box and Guardian systems.
• Arranging delivery, packaging, despatch and receipt of our systems.
• Liaising with customers for part replacements and consumables.
• Providing telephone, email, online video and occasional face to face support for our services.
• Occasional installation, training and support at the client’s premises.
• Conducting training sessions with groups of users by video or in person.
• Testing of new features under development.

What we can do for you

With our success comes opportunities to progress, to influence, to find new skills and to join a growing company.  We are friendly and supportive. We will challenge you to be your best in this fast-paced company.  We offer a competitive salary subject to your experience.

About you

Of course, you will need the skills to fulfil the role, you should be competent with technology and confident with customers.  You will have good communication skills and written English.  A driving license will be essential, ownership of a vehicle will be a benefit. You will be expected to make the best of this role and will have to run on your initiative at times, so you must have the self-motivation to push forward and make this a success.

If the above sounds like you, apply now by submitting your latest CV and a covering letter letting us know why you are the right person for the job by email to [email protected].