Care Co-ordinator - Ventnor Medical Practice

Job Posted: 19 September 2024

• Contract Term: Permanent
• Location: Ventnor, Isle of Wight
• Contract Type: Part time
• Salary: Depending on experience
• Industries: Health & Social Care

Closing Date: 17 October 2024

Care Co-ordinator - Ventnor Medical Practice

One Wight Health Ltd

The closing date is 17 October 2024

Job summary

This vacancy is being advertised by One Wight Health Ltd - GP Federation, on behalf of Ventnor Medical Practice.

Ventnor Medical Practice will be the employer for this post.

Hours: Up to 15 hours per week

Salary: Depending on experience

The vacancy will close when sufficient applications have been received.

The Care Coordinator plays an important role within a Practice to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

This role will be an integral part of Ventnor Medical Practices multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the practice.

Main duties of the job

The Care Coordinator will help identify the patients health and social care needs and will help signpost them to the appropriate services to ensure that they get the most suitable care and support from whichever health or social care providers are appropriate.

There may be a need to work remotely depending on the requirements of the role.

About us

At Ventnor Medical we aim to provide holistic patient care within a safe, effective, caring, responsive and friendly environment.

To help us achieve this we have well trained, highly skilled clinical and non-clinical teams who enjoy a good work life balance to ensure resilience of our team.

Our GP Partners and Management team ensure this is maintained in accordance with local and national policies and is achieved in a responsible financial way.

Job description

Job responsibilities

The Care Coordinator will:

Provide personalised support to patients with frailty and specifically care home residents, their families and carers enabling them to take control of their wellbeing and improve their health outcomes.

Manage and prioritise their caseload in accordance with the needs, priorities and any urgent support required by individuals on the caseload

Work with frail and care home residents and carers to co-produce a simple personalised support plan identifying health and social care needs

Provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care

Manage a caseload of potentially complex patients and to provide advice for the GP management on the more complex patients

Take referrals for individuals or proactively identify people who could benefit from support through care coordination. You would be required to have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.

Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance.

The Care Coordinator will need to develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them alongside work with the wider PCN, MDTs, and the social prescribing service to look at how Carers can support people.

Support people to develop and implement personalised care and support plans whilst reviewing and updating them on regular intervals You will ensure the personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevant SNOMED codes.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Ability and willingness to undertake further study and training.

Experience

Essential

• Experience working in a health care setting
• Understanding of community services and personalised care
• Experience of dealing with people with complex needs.

Desirable

• Experience working with the general public in a similar role
• Experience working in the NHS/Primary Care General Practice setting
• Skills

Essential

• Ability to work in a multi disciplinary team in a sensitive and supportive manner.
• Ability to build strong relationships with other service providers including care homes, social workers and other health care providers.
• Excellent communication skills (written and oral) including the ability to listen.
• Confident IT skills including MS Office and databases.
• Excellent boundaries and understanding of role.
• Excellent administrative skills working under own initiative at times.
• Effective time management skills, often in a fast paced environment.
• Proven problem solving and analytical skills.
• Ability to adapt to changing situations and changing needs of the service.
• Excellent customer care skills.
• Motivated to achieve good outcomes for patients.
• Able to follow policies and procedures effectively.
• Able to maintain confidentiality at all times.

Desirable

• Knowledge of GP clinical system SystmOne TPP

Personal Qualities

Essential

• Polite & confident with good customer care skills remaining calm under pressure.
• Caring, sensitive and empathetic, sensitive to patients' life stages, concerns and problems.
• Self motivated, reliable and dedicated.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• High levels of integrity and loyalty.
• Ability to work under pressure.
• Confident and resilient.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

Ventnor Medical Practice

3 Albert Street

Ventnor

Isle Of Wight

PO38 1EZ

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