Response Co-ordinator x2 - Community Outreach & Reablement

21 hours per week

2 positions available

We are looking for 2 enthusiastic and organised individuals to join our highly motivated team as a Response Coordinator. This is a key role in ensuring the smooth delivery of high-quality support to people in the community.

Job Purpose

As a Response Coordinator, you will:

• Plan and implement weekly work schedules for a large team of community support workers.
• Liaise with the people we support, staff, and professionals to ensure care is delivered effectively and compassionately.
• Provide administrative support within the office, including handling calls and maintaining clear communication across the service.
• Occasionally undertake direct care duties as needed.

What We’re Looking For

We’re seeking someone who:

• Is reliable, responsible, and self-motivated.
• Has strong IT skills, including experience with electronic rostering systems or Excel.
• Can communicate clearly and empathetically with individuals and teams.
• Has a good understanding of health and safety procedures.
• Is literate and numerate, with practical experience in a relevant work environment.
• Holds a full UK driving licence.

Desirable Skills

• Ability to explain technical or legislative information with clarity.
• Experience in managing schedules and responding to service needs flexibly.
• Knowledge of ICT systems and accurate record-keeping.

Why Join Us?

You’ll be part of a supportive team that values collaboration, compassion, and professionalism. Your role will directly contribute to improving outcomes for the people we support.

Interested?

For further information or an informal discussion, please contact our Assistant Managers on 01983 823830.

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Local Government pension scheme
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Staff parking permit scheme
• Discounted island sports & leisure gym membership
• National and local discounts & benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

Find out more about working for the Isle of Wight Council and living on the Island.

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

unacceptable behaviour policy

employee code of conduct

our values, culture and inclusivity

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

Out of Hours Standby and Call Out. You may be asked to provide support in exceptional circumstances, outside of usual business hours. Unless stated otherwise in the job summary for the role this is not part of the department’s usual standby arrangements.

For support completing your online application or for further information on how to apply, phone 01983 823134 or email [email protected]  Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.