First Line Support Technician - WRS Systems

Job Posted: 25 February 2025

• Contract Term: Permanent
• Location: Newport, Isle of Wight
• Contract Type: Full time
• Salary: TBC
• Industries: Customer Service General Office IT

Due to continued expansion, WRS is looking for 2 enthusiastic and motivated 1^st Line Support Technicians to join our ever-growing team based in Newport on the Isle of Wight.

WRS Systems is a leading provider of EPOS (Electronic Point of Sale) solutions dedicated to helping businesses streamline their operations, enhance customer service and boost efficiency. We offer innovative EPOS software and hardware solutions designed to meet the unique needs of companies, primarily in the retail and hospitality sectors.

The successful candidate will be responsible for providing high-level customer service to our clients, ensuring that their systems operate seamlessly and at peak efficiency. Full training will be provided, IT knowledge is essential.

Responsibilities

• Being the first point of call to respond to technical queries via phone & email.
• Troubleshooting hardware & software issues.
• Providing remote support for software updates and modifications.
• Answering telephone and email inquiries within our SLA’s.
• Providing our customers with timely updates on the progress of their requests.
• Logging calls on our CRM systems appropriately.
• Collaborating with our 3^rd party suppliers.

Requirements

• Punctual and well-presented.
• Knowledge and experience of computer systems such as Windows with strong IT Skills.
• High-level customer service.
• Organised and able to meet timelines.
• Flexible to meet the company opening hours.

Benefits 

• Ongoing training and professional development opportunities.
• A collaborative and supportive work environment.
• Opportunities for career growth within the company.
• Healthcare benefits
• Saving Plans 
• Staff Parties  
• Long Service Leave 
• Isle Of Wight Lottery Benefits