Client Services Assistant - Biscoes Solicitors

Job Posted: 17 February 2025

• Contract Term: Fixed Term
• Location: Ryde, Isle of Wight
• Contract Type: Full time
• Salary: £20,820.80 FTE pro-rata per annum
• Industries: Legal General Office

Are you looking to work in a prestigious law firm with a rich history and a reputation for excellence? Join Biscoes, an award-winning firm providing exceptional legal services to clients across Hampshire and the Isle of Wight. If you're passionate about delivering excellent client service and eager to work in a dynamic and rewarding environment, we want to hear from you.

• Role: Client Services Assistant
• Hours: Monday - Friday; 9am - 5pm
• Contract: Fixed-term; 6 month contract 

We are currently seeking an experienced Client Services Assistant to join our expanding Ryde office. You will act as the first point of contact for our clients and other members of the public visiting our offices and provide them with a friendly and professional experience. This fixed-term role is full time and office-based in our Ryde office.

Role Responsibilities

As a Client Services Assistant, you will be expected to use a high degree of self-management and initiative to effectively carry out client services and administrative duties in accordance with company procedures and quality standards. These include:

• Providing excellent customer service to all clients and visitors to the office.
• Handling of all incoming telephone calls, including logging of calls and conveying of messages to the appropriate colleague.
• Distributing incoming post and deliveries; coordinating outgoing post and deliveries.
• Take card payments in person and over the phone in accordance with company procedure.
• Booking meeting rooms for appointments when required; ensure meeting rooms are prepared beforehand and tidy after their use.
• Maintaining the appearance and cleanliness of the client facing areas, reporting any issues to the Business Services / Operations team and rectifying where appropriate.
• Coordinating incoming faxes and emails using the firm’s IT system and undertaking typing and photocopying tasks as and when required.

Job Requirements

Our ideal candidate will have proven experience and take a professional, client-first approach. They will possess sound administrative skills and the ability to communicate in a friendly, professional, and confidential manner. The role will suit those with a positive and flexible approach and the ability to remain calm under pressure, projecting the image and ethos of the firm at all times.

• Minimum of 1 year’s experience in a comparable role.
• Right to work in the United Kingdom (sponsorship will not be provided).
• Satisfactory DBS check required.

As part of our commitment to supporting those who have served in our armed forces, we guarantee an interview for any former service personnel who meet the minimum requirements of the role.

Why Join Us?

• Comprehensive Benefits: We offer a range of benefits including a healthcare cashback scheme, employee assistance programme (EAP), a discounts platform, and a range of salary sacrifice schemes. Colleagues also have access to discounted and, in some cases, free legal services.
• Work-Life Balance: At Biscoes, we understand the importance of work-life balance. While we take our work seriously, we also value the well-being and happiness of our employees. We offer flexible work arrangements and a self-managed time off policy to help you maintain a healthy balance between your professional and personal life.
• Professional Development: We believe in investing in our people. At Biscoes, you'll have access to comprehensive training resources and ongoing support to help you excel in your role and advance your career. Whether you are a fee-earner or a member of support staff, we invest in you to reach your full potential.
• Our Culture: We empower our team members to deliver exceptional service by fostering a culture of collaboration, innovation, and continuous improvement. You'll have the opportunity to work closely with colleagues across various practice areas, leveraging their expertise and insights to achieve the best outcomes for our clients.
• Exceptional Reputation: As a long-serving institution, Biscoes has built a solid foundation of trust and respect within the community and beyond. Joining our team means becoming a part of this esteemed legacy and contributing to our continued success.