Administrative Officers - Wellbeing & Access Hub
Job Posted: 9 October 2024
- Contract Term: Permanent
- Location: Newport, Isle of Wight
- Contract Type: Full time
- Salary: Grade 5, £24,293 to £24,702 per annum
- Industries: Administration General Office
Administrative Officers (Ref: 2024_1024)
County Hall, Newport, Isle of Wight
Grade 5, £24,293 to £24,702 per annum
Contact: Julie Green at [email protected] or call (01983) 814980.
Vacancy Reference: 2024_1024
Closing Date: 23/10/2024
Contract Type: Permanent
Hours: 37 per week
These are exciting times on the Isle of Wight within Adult Social Care, the whole service has supported a redesign that enhances strength-based practice, working with the community and our third sector partners.
About the role:
Our Wellbeing & Access Hub is the front door of Adult Social Care. The focus of this post will be to support the Wellbeing & Access Hub duty desk and community-based teams dealing with daily calls from the public, supporting people to remain as independent as possible in the community and preventing a need for more formal support. We are doing this using a strength based initial screening tool to promote independence and collaborative working with people rather than using a dependency model approach. This links in with our Care Closer to home strategy on the Island.
Our Wellbeing & Access Hub has moved to new ways of working, the team is made up of multidisciplinary staff; including our Occupational Therapy colleagues, partner agencies from the third and voluntary sector, our reablement service, alongside trusted assessors, social workers, and other staff who are able to provide expert advice and guidance to support those we serve.
A rare opportunity has arisen for the Wellbeing & Access Hub to appoint 2 Administrative Officers who will be required to provide a full range of administrative duties and support to this very busy adult social care duty team.
The role requires answering calls from the public that require the assistance of adult social care and much of your time will be covering the telephone lines. You will be responsible for transferring the calls to the relevant person and teams. You will have a confident, empathetic telephone manner, as the calls can be varying in nature.
The role is office based and will require supporting the team with administrative tasks such as, printing and posting correspondence in line with the local authority's data protection policy.
The post holder will be required to organise and minute confidential and sensitive meetings to a high standard. These meetings will contain complex information, therefore proven minute taking skills are essential. You will gather and analyse data, have excellent IT skills with a good knowledge of a variety of IT packages, including Excel.
The role requires you to review and implement new systems within the service as well as work closely with the team members and the group manager, so being able to communicate effectively both verbally and in writing is essential.
About us:
Here on the Isle of Wight we strive to be the best we can be for our community, with talented Social Care professionals leading the way. We are a hard-working team, and it doesn’t go unnoticed, we were named as finalists for one of the most prestigious awards in Adult Social Care - The MJ Awards 2021 in the Care and Health Integration category!
In fact, the last 5 years have seen our whole service focusing on enabling individuals to live independent lives, with our innovative ‘Care Close to Home’ strategy, and we are seeing impressive results. You can read up on this scheme here.
Our offer:
You will benefit from a unique and enriching environment within an organisation that values strong leadership, a good work life balance, quality management and reflective supervision.
Please visit the Adult Social Care career opportunities page which holds inspiring testimonies from team members, a guide to what the Island offers as well as personal development opportunities we offer.
Team IWC Values:
Community & Customer focused.
Effective & Efficient.
Working together.
Fair & transparent.
We are proud of our commitment to offer:
Supporting and supervising all our social care workforce.
Providing opportunities for our staff as they develop and progress their professional careers.
Providing regular training opportunities.
For further information about this vacancy or for an informal discussion, please contact: Julie Green at [email protected] or call (01983) 814980.
PLEASE NOTE: Out of Hours Standby and Call Out
You will be required to take part in the Out of Hours Stand-by Duty Rota as and when requested by management.
Standby and call out duties are paid in accordance with the IWC Terms and Conditions 2012 document.
Please click here to view the Isle of Wight Council’s Care Close to Home Strategy.
Join #TeamIWC and you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
- Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
- Travel allowance may be available if commuting from the mainland (subject to criteria)
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
Find out more about working for the Isle of Wight Council and living on the Island here.
The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.
The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a Disability Confident Employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email [email protected]. Only applications submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable.
Closing Date: 23 October 2024
Isle of Wight Council
The Isle of Wight Council recognises the importance of a motivated workforce and offers a package of benefits to support them. Including everything you would expect from a modern public sector organisation.
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