Care Compliance Coordinator - Home Instead

Job Posted: 12 November 2026

• Contract Term: Permanent
• Location: Cowes, Isle of Wight
• Contract Type: Full time
• Salary: £28,000 - £30,000 per annum
• Industries: Administration General Office Health & Social Care

 Are you passionate about ensuring people receive the best care they can?  Do you want to make a difference to someone's day Every Day?  Then come join our friendly team based in Northwood  House in Cowes to support the day to day compliance, coordination  and care provision of an Outstanding care agency.

Job Description 

To promote the highest standards of care and support services ensuring quality standards are maintained across all business activities and adhere to regulations, legislation, and Franchise Standards.

The Role

·       Responsible for ensuring that processes adhere to and comply with regulations, Franchise Standards, legislation and brand guidelines.

·       Work with internal teams to provide support and guidance on regulatory framework, policies & procedures.

·       Undertake internal audits to improve service quality and meet Franchise Standards escalating issues where appropriate.

·       Collate trend analysis and define and implement relevant action plans.

·       Identify, assess and manage compliance risk within the business, meeting the Franchise Standards and regulatory requirements.

·       Support the Client Experience and Care Professional Experience teams in the preparation for regulatory inspections and Franchise audits.

·       Act as the Privacy Champion ensuring that all processes comply with GDPR.

·       Update and maintain the GDPR Data Registers for the office.

·       Ensure Marketing campaigns and associated materials adhere to Home Instead’s brand guidelines

·       Regularly review and keep up to date with changes in regulatory, legislative and market practices that impact the business

·       Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

·       Carry out any other duties deemed necessary for the successful operation of the business.

·       Participate in the on call Rota.

Essential Criteria

• Experience working in health and social care, ideally in domiciliary care.
• Knowledge and understanding of current health and social care legislation, CQC regulations and the Mental Capacity Act.
• Experience of writing or reviewing person-centred care plans and risk assessments.
• Confidence auditing care notes, eMAR charts and tasks, with a good understanding of safe medication practice.
• Ability to give constructive feedback and support Care Professionals through supervisions and support visits.
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Good communication skills, with the ability to build rapport quickly with clients, families, Care Professionals and health professionals.
• Confidence to raise and escalate concerns, including safeguarding and non-compliance.
• Excellent attention to detail, with the ability to work accurately under pressure.
• Good working knowledge of IT systems, including Microsoft Office or Google Workspace and care planning software, with the ability to learn new systems (training provided).
• Organised and flexible to meet the needs of the business, including taking part in the on-call rota.
• A full UK driving licence and access to a car with business insurance.

Desirable Criteria

• A Level 3 Diploma in Adult Care, or working towards one. Full training will be given.

·       Excellent attention to detail with the ability to work accurately under pressure.

·       Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate with training provided.

·       Be organised and flexible to meet the needs of the business.

Why Join Home Instead?

·       Blue Light Card

·       28 days annual leave

·       Friendly Supportive Office Team.

·       Health & Wellbeing Programme

·       Sandwich lunch on us every Friday

Ready to make a difference?
Apply today via this advert and help us bring outstanding care to more people across the Isle of Wight.   Alternatively telephone directly 01983 240015 info.homeinsteadiow.co.uk

Home Instead is committed to safeguarding and promoting the welfare of adults. This role is subject to an enhanced DBS check. Each Home Instead office is independently owned and operated.