Student Experience Administrator - The Isle of Wight College
Job Posted: 15 October 2025
- Contract Term: Permanent
- Location: Isle of Wight
- Contract Type: Full time
- Salary: £24,828.55 per annum
- Industries: Administration Education
Student Experience Administrator
Location: Isle of Wight College - Newport Campus
Salary: £24,828.55 per annum
Hours: 39 hours per week, 52 weeks per year
The Isle of Wight College is seeking a Student Experience Administrator to join our dynamic Welcome Hub team on a full-time, permanent basis.
About the Role
As a Student Experience Administrator, you will be the first point of contact for students, parents/carers, external professionals, and members of the public. You will provide a professional and welcoming service, managing a wide range of enquiries both in person and remotely.
You will play a key role in supporting the Admissions and Bursary functions, ensuring a smooth and efficient experience for applicants and current students alike. You will also assist with reception duties, helping to maintain the high standards of customer service expected at the College’s main front-facing hub.
Your work will involve handling telephone, email, and face-to-face enquiries; supporting application and enrolment processes; maintaining accurate records; and providing initial information, advice, and guidance to new and returning students.
About You
To succeed in this role, you will need:
- A minimum of 2 GCSEs at grade C/4 or equivalent level.
- A Level 2 qualification in Customer Service, Team Leading, or Business Administration (or willingness to work towards this).
- Excellent communication and interpersonal skills.
- Strong organisational skills and the ability to work to tight deadlines.
- Experience in a customer-facing environment with a commitment to high-quality service.
- Confidence in using digital systems and maintaining accurate data.
- An understanding of student support services including admissions, enrolment, and financial support such as bursaries.
What we can offer:
- Employees at the Isle of Wight College enjoy a comprehensive benefits package that enhances their work-life balance and wellbeing. Staff are entitled to 30 days of annual leave in addition to bank holidays, and benefit from a Christmas Shutdown Holiday Allowance. The college offers an excellent pension scheme under the Local Government Scheme, providing long-term financial security.
- For those keen on environmental sustainability and fitness, there’s a Cycle to Work Scheme. Employees also enjoy Wightlink discounts for travel, discounted treatments in the Hair and Beauty departments, and free access to the on-site gym. Convenience is provided with free onsite parking, and the campus boasts an on-site Starbucks & Restaurant for all your refreshment needs.
- Health and wellbeing are taken seriously, with an Eye Care Scheme for Display Screen Equipment users, access to the Public Benefit Scheme (Kaarp), and additional Maternity/Adoption and Sickness Benefit Schemes. The college also provides Free Counselling and Wellbeing Support, ensuring employees have access to mental health resources.
- Professional growth is encouraged through CPD days, offering opportunities for mentorship and coaching, including staff development days. The college also promotes a healthy work environment with Well-being days & activities, ensuring that staff wellbeing is a priority.
How to apply:
To join us here at The Isle of Wight College hit ‘Apply’ now! You can also forward your CV to [email protected]
The Isle of Wight College is committed to creating a diverse and inclusive environment for all employees. We are proud to be an equal opportunity employer and welcome applications from all individuals, regardless of race, religion, gender, sexual orientation, national origin, disability, or age. We believe that a diverse workforce enhances our ability to provide high-quality education and fosters a culture of mutual respect and understanding. Join us in our mission to promote equality and inclusivity in education.
Please be aware that the Isle of Wight College may close the vacancy earlier than anticipated if a sufficient number of applications are received. To ensure your application is considered, it is recommended to submit your CV promptly.
The Isle of Wight College is a Disability Confidential Employer.
The successful candidate will be required to undergo an enhanced DBS check. This is to ensure the safety and well-being of our students and staff. The Isle of Wight College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The Isle of Wight College
Here at the Isle of Wight College, we are not just an educational institution; we are a cornerstone of the community on the beautiful Isle of Wight. With a legacy of excellence dating back to 1951, our college has flourished into a modern beacon of learning, inclusivity, and innovation. Recognised as 'Good' by Ofsted and holding the prestigious Beacon College status, we are committed to providing first-class facilities and teaching. Our campus in Newport is a hub of activity and growth, and our facility at Whippingham is renowned Centre of Excellence for Composites, Advanced Manufacturing, and Marine (CECAMM). As part of the South Coast Institute of Technology, we are at the forefront of delivering industry-driven courses that address skills gaps and contribute to the economic growth of the region. We are proud of our amazing team of staff who are dedicated to creating a supportive, inclusive and dynamic learning environment. As we continue to expand with new builds and state-of-the-art facilities, we invite you to become part of our journey in shaping the future of education and the community we serve here on the Island. Discover a fulfilling career at the Isle of Wight College, where your work will have a lasting impact on the lives of our students and the vibrancy of our island.
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