Student Experience Admin

Job Posted: 24 February 2026

• Contract Term: Permanent
• Location: Isle of Wight
• Contract Type: Full time
• Salary: £26,110 per annum
• Industries: Administration Education Miscellaneous

Student Experience Administrator  – Isle of Wight College

Full-Time: 39 hours per week

Holidays: 30 days a year as well as bank holidays and given days at Christmas

Wellbeing Support - Free Breakfast Items in staff rooms, Staff awards to recognise staff demonstrating the College values, Special celebrations to support staff such as summer Buffett and Christmas lunch, onsite salon offering a variety of hair and beauty treatments discounted for staff, onsite Starbucks, free parking, generous staff development support, blue light, Cycle to work scheme, family friendly policies to support staff

Are you enthusiastic, organised, and ready to be the welcoming face of our college?

We’re looking for a dynamic Student Experience Administrator to join our busy Welcome Hub, supporting student admissions, applications, enquiries, and bursary processes in a fast-paced, high-energy environment.

This is a fantastic opportunity for someone starting their career or looking to develop their professional skills within a vibrant Further Education setting.

What you’ll be doing

As part of our friendly front-of-house team, you’ll play a key role in creating an outstanding first impression for students, families, and visitors. Your day will be varied and engaging, including:

• Providing warm, professional front-line customer service at our reception and Welcome Hub

• Supporting the processing of applications, ensuring accurate information is captured and followed up

• Handling student enquiries in person, by phone, and online

• Assisting with bursary checks, eligibility queries, and coordination with Finance

• Communicating clearly and effectively with students, parents, carers, and external partners

• Working closely with internal teams such as Admissions, ALS, Safeguarding, Foundation, and Pathways

• Helping to create a positive, inclusive, welcoming environment for all

About you

We’re looking for someone who is:

• Confident, friendly, and approachable, with a genuine passion for helping others

• Able to deliver excellent customer service in a busy, front-facing setting

• A strong communicator, both in writing and face-to-face

• Organised and proactive, with great attention to detail

• Comfortable working under pressure and managing competing priorities

• Keen to learn, grow, and take on new challenges

This is an ideal role for someone who enjoys variety, thrives around people, and wants to develop professional office, customer service, and administrative skills.

What we offer

• A supportive team environment where your development matters

• Hands-on experience in admissions, customer service, and student support

• Opportunities to build skills that open doors across the education sector

Employees at the Isle of Wight College enjoy a comprehensive benefits package that enhances their work-life balance and wellbeing. Staff are entitled to 30 days of annual leave in addition to bank holidays, and benefit from a Christmas Shutdown Holiday Allowance. The college offers an excellent pension scheme under the Local Government Scheme, providing long-term financial security.

For those keen on environmental sustainability and fitness, there’s a Cycle to Work Scheme. Employees also enjoy Wightlink discounts for travel, discounted treatments in the Hair and Beauty departments, and free access to the on-site gym. Convenience is provided with free onsite parking, and the campus boasts an on-site Starbucks & Restaurant for all your refreshment needs.

Health and wellbeing are taken seriously, with an Eye Care Scheme for Display Screen Equipment users, access to the Public Benefit Scheme (Kaarp), and additional Maternity/Adoption and Sickness Benefit Schemes. The college also provides Free Counselling and Wellbeing Support, ensuring employees have access to mental health resources.

Professional growth is encouraged through CPD days, offering opportunities for mentorship and coaching, including staff development days. The college also promotes a healthy work environment with Well-being days & activities, ensuring that staff wellbeing is a priority.

How to apply:

To join us here at The Isle of Wight College hit ‘Apply’ now! You can also forward your CV to [email protected]   

The Isle of Wight College is committed to creating a diverse and inclusive environment for all employees. We are proud to be an equal opportunity employer and welcome applications from all individuals, regardless of race, religion, gender, sexual orientation, national origin, disability, or age. We believe that a diverse workforce enhances our ability to provide high-quality education and fosters a culture of mutual respect and understanding. Join us in our mission to promote equality and inclusivity in education.

Please be aware that the Isle of Wight College may close the vacancy earlier than anticipated if a sufficient number of applications are received. To ensure your application is considered, it is recommended to submit your CV promptly.

The Isle of Wight College is a Disability Confidential Employer.

The successful candidate will be required to undergo an enhanced DBS check. This is to ensure the safety and well-being of our students and staff. The Isle of Wight College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.