Student Experience Administrator – Term Time Only (40 weeks per year)
Job Posted: 16 October 2024
- Contract Term: Permanent
- Location: Isle of Wight
- Contract Type: Full time
- Salary: £18,763.12 per annum, plus allowance for rolled up holiday
- Industries: Administration Customer Service Education
Student Experience Administrator – Term Time Only (40 weeks per year)
£18,763.12 per annum, plus allowance for rolled up holiday
39 hours per week, 40 weeks per year + 10 days cover (£12.03ph)
The Isle of Wight College is seeking a Student Experience Administrator to join our dynamic Welcome Hub team.
About the role
As the Student Experience Administrator, you will be the first point of contact for students, parents/carers, external professionals and members of the public. You will provide a professional and welcoming service covering a range of enquiries within the Welcome Hub. You will be part of our applications team and collaborate with various departments to ensure a smooth student journey. You will manage enquiries via telephone, email and in-person, offering advice and assistance.
About you
To succeed in this role you will need:
• Minimum of 2 GCSEs at grade C/4 or equivalent level.
• Level 2 Customer Services/Team Leader professional qualification or willingness to work towards this.
• To work to tight time scales to support the smooth running of the applications process.
• Support student financial enquiries related to tuition fees, bursaries and other funding options.
• Provide initial Information, advice and guidance to all of our students, new and existing.
• Have excellent customer service skills and experience in a customer facing role.
• Experience in maintaining and using digital systems, to ensure the accuracy of record keeping.
• Assist with student admissions processes including application, handling document verification and enrolment.
What we can offer
Employees at the Isle of Wight College enjoy a comprehensive benefits package that enhances their work-life balance and wellbeing. Staff are entitled to Christmas Shutdown Holiday Allowance. The college offers an excellent pension scheme under the Local Government Scheme, providing long-term financial security.
For those keen on environmental sustainability and fitness, there’s a Cycle to Work Scheme. Employees also enjoy Wightlink discounts for travel, discounted treatments in the Hair and Beauty departments, and free access to the on-site gym. Convenience is provided with free onsite parking, and the campus boasts an on-site Starbucks & Restaurant for all your refreshment needs.
Health and wellbeing are taken seriously, with an Eye Care Scheme for Display Screen Equipment users, access to the Public Benefit Scheme (Kaarp), and additional Maternity/Adoption and Sickness Benefit Schemes. The college also provides Free Counselling and Wellbeing Support, ensuring employees have access to mental health resources.
Professional growth is encouraged through CPD days, offering opportunities for mentorship and coaching, including staff development days. The college also promotes a healthy work environment with Well-being days & activities, ensuring that staff wellbeing is a priority.
To join us here at The Isle of Wight College hit ‘Apply’ now! You can also forward your CV to [email protected]
Please be aware that the Isle of Wight College may close the vacancy earlier than anticipated if a sufficient number of applications are received. To ensure your application is considered, it is recommended to submit your CV promptly.
The Isle of Wight College
Here at the Isle of Wight College, we are not just an educational institution; we are a cornerstone of the community on the beautiful Isle of Wight. With a legacy of excellence dating back to 1951, our college has flourished into a modern beacon of learning, inclusivity, and innovation. Recognised as 'Good' by Ofsted and holding the prestigious Beacon College status, we are committed to providing first-class facilities and teaching. Our campus in Newport is a hub of activity and growth, and our facility at Whippingham is renowned Centre of Excellence for Composites, Advanced Manufacturing, and Marine (CECAMM). As part of the South Coast Institute of Technology, we are at the forefront of delivering industry-driven courses that address skills gaps and contribute to the economic growth of the region. We are proud of our amazing team of staff who are dedicated to creating a supportive, inclusive and dynamic learning environment. As we continue to expand with new builds and state-of-the-art facilities, we invite you to become part of our journey in shaping the future of education and the community we serve here on the Island. Discover a fulfilling career at the Isle of Wight College, where your work will have a lasting impact on the lives of our students and the vibrancy of our island.
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