Patient Advisor -Ventnor Medical Practice

Job Posted: 20 September 2024

• Contract Term: Permanent
• Location: Ventnor, Isle of Wight
• Contract Type: Full or part time
• Salary: Depending on experience
• Industries: Administration Customer Service General Office

Closing Date: 17 October 2024

Patient Advisor (Ventnor Medical Practice)

One Wight Health Ltd

The closing date is 17 October 2024

Job summary

Please note, this role is advertised by One Wight Health - GP Federation, on behalf of Ventnor Medical Practice.

Ventnor Medical Practice will remain the employer for this post.

Hours: Full (37.5 hours) and Part-time

Salary: Dependent on experience

The vacancy will close when sufficient applications have been received.

Ventnor Medical Practice are looking for a Patient Advisor who will work directly for the Practice Service Lead within a broad team of professionals.

Patient Advisors are the first point of contact for our patients. The role will involve optimising the patients journey by receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. This role is ideal for somebody seeking development and experience in patient services and the healthcare sector.

Main duties of the job

To be responsible for undertaking a wide range of Patient Advisor duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

At Ventnor Medical Practice we aim to provide holistic patient care within a safe, effective, caring, responsive and friendly environment.To help us achieve this we have well trained, highly skilled clinical and non-clinical teams who enjoy a good work life balance to ensure resilience of our team. Our GP Partners and Management team ensure this is maintained in accordance with local and national policies and is achieved in a responsible financial way.

Job description

Job responsibilities

The following are the core responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: 

a. Maintain and monitor the practice appointment system.

b. Process personal, telephone and e-requests for appointments.

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

d. Signpost patients to the correct service.

e. Initiating contact with and responding to, requests from patients, team members and external agencies.

f. Photocopy documentation as required.

g. Input data into patients healthcare records as necessary.

h. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.

i. Manage all queries as necessary in an efficient and polite manner.

j. Carry out system searches as requested.

k. Maintain a clean, tidy, effective working area at all times.

l. Monitor and maintain the reception area and notice boards.

m. Support all clinical staff with general tasks as requested.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics and English (C or above)
• AMSPAR Receptionist Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a health care setting
• Experience of administrative duties

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

Ventnor Medical Practice

3 Albert Street

Ventnor

Isle Of Wight

PO38 1EZ

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