Patient Advisor

Job Posted: 4 April 2025

• Contract Term: Permanent
• Location: Shanklin, Isle of Wight
• Contract Type: Full or part time
• Salary: 12.21 per hour
• Industries: Administration Customer Service Health & Social Care

Join Our Team as a Patient Advisor (GP Receptionist)

A rewarding frontline role in a warm, welcoming, and innovative GP practice

Location: The Bay Medical Practice - Sandown & Shanklin
Hours: Full-time and part-time positions available
Salary: Competitive, with NHS pension and excellent staff benefits

About the Role

We’re on the lookout for a Patient Advisor (GP Receptionist) who’s passionate about people and thrives in a busy, patient-focused environment.

You’ll be a key part of our non-clinical team, working at the frontline of the practice to ensure our patients receive the best possible service from the moment they get in touch.

You’ll support our clinicians, help patients access care, and play a vital role in our transition to Rapid Health and Total Triage – an exciting move towards smarter, digital-first care.

What You’ll Be Doing

Your day will be varied, fast-paced and meaningful. You’ll be:

Handling inbound telephone calls – greeting patients, listening carefully, and ensuring they’re directed appropriately
Making outbound calls – following up on appointments, test results or administrative tasks as requested by the clinical team
Using our digital triage and appointment system to help patients access the right care at the right time
Processing clinical requests – including prescriptions and messages from GPs, nurses, and pharmacists
Providing excellent customer service at our front desk, managing face-to-face enquiries with empathy and professionalism
Working closely with clinical and administrative teams to keep things running smoothly behind the scenes
Thinking on your feet to prioritise urgent needs, solve problems and keep patients informed
Keeping accurate records and maintaining confidentiality at all times

This is a great role for someone who enjoys being busy, helping people, and working in a collaborative team where every day is different.

Our Vision and Values

At The Bay Medical Practice, we are proud to offer high-quality, patient-centred healthcare in a setting where our staff are valued, supported and inspired to grow.

We are guided by:

The REAL Strategy

• Relationships: Building trust through kindness and clear communication

• Environment: Creating a safe, inclusive, and efficient workplace

• Accountability: Taking responsibility for delivering outstanding care

• Leadership: Supporting growth, development, and new ideas at every level

The Bay Way

• Respect: Treating everyone with dignity, compassion, and professionalism

• Support: Helping each other thrive through teamwork and encouragement

These values are not just words — they’re part of our culture, shaping how we work together every day.

Staff Wellbeing and Team Culture

We truly care about our team and know that great patient care starts with a happy, healthy workforce.

Mental Health First Aiders (MHFA) available for staff wellbeing and peer support
Regular staff social events – from quiz nights, summer & christmas events, and team celebrations
Employee Assistance Programme (EAP) – free 24/7 confidential support
Inclusive and welcoming team culture – we look out for each other and celebrate diversity

What We Offer

27 days’ annual leave (plus bank holidays) – increasing with service
NHS Pension Scheme – generous, secure and fully transferable
Benenden Health membership – starting from day one, with the option to add family
Free flu vaccinations and eye care vouchers
Retail and lifestyle discounts – from food shops to holidays
Enhanced sick pay and special leave allowances
Modern digital systems – including electronic prescribing and online triage
Ongoing training, CPD and progression support
Flexible working options where possible

Who We’re Looking For

We’d love to hear from you if you are:

Passionate about delivering great service
A confident communicator, both on the phone and in person
Comfortable using IT and learning new systems
Organised and calm under pressure
Friendly, professional, and team-oriented
Motivated to make a difference in your local community

Previous experience in healthcare or customer service is helpful, but not essential – we provide full training and a warm welcome.

How to Apply

If you are looking for a meaningful, people-focused role in a supportive environment where you’ll be encouraged to grow, we’d love to hear from you.

Join The Bay Medical Practice and be part of a team where care, compassion and innovation come together.
Apply today and start your journey with us.