Front of House Supervisor - The Bugle Coaching Inn

• Supervise and support bar staff during shifts across both indoor and outdoor bars 

• Lead by example with excellent customer service 

• Assist with opening/closing procedures for both bars, including seasonal set-up and breakdown of the outside bar 

• Train, coach, and develop bar team members 

• Ensure the pub operates in line with licensing laws, health & safety, and food hygiene standards 

• Handle customer queries and resolve issues professionally 

• Maintain cleanliness, organisation, and presentation of both bar areas 

• Assist with stock control, deliveries, inventory, and waste management 

• Support cash handling and daily takings reconciliation 

• Monitor staff performance and ensure smooth service during busy periods 

• Flexibly cover shifts according to seasonal demand 

• Previous experience in a bar or hospitality supervisory role 

• Strong leadership, communication, and teamwork skills 

• Excellent customer service and problem-solving abilities 

• Good knowledge of drinks service and bar operations 

• Able to work under pressure, especially during peak tourist season 

• Flexible availability including evenings, weekends, bank holidays, and seasonal peak times 

• Hospitality/food & beverage qualification 

• Personal License holder (or willingness to obtain one) 

• Food safety/hygiene certification 

• Supervise front-of-house staff during service, ensuring smooth and efficient operations 

• Coordinate seating, table management, and guest flow in a large-capacity venue 

• Maintain high standards of customer service and guest satisfaction 

• Support and motivate the floor team during busy periods 

• Assist with opening and closing procedures 

• Handle customer feedback and complaints professionally and promptly 

• Ensure cleanliness, presentation, and organisation of all public areas 

• Monitor service standards, table turn times, and staff performance 

• Liaise closely with the kitchen and bar teams to ensure seamless service 

• Support training and onboarding of new team members 

• Ensure compliance with health & safety, food hygiene, and licensing regulations 

• Previous experience in a supervisory role within a high-volume hospitality venue 

• Strong leadership, communication, and organisational skills 

• Excellent customer service and problem-solving abilities 

• Ability to remain calm and focused under pressure 

• Confident managing large sections and busy services 

• Flexible availability, including evenings, weekends, and peak trading periods 

• Food Safety Level 2 (or willingness to obtain) 

• Hospitality qualification or relevant experience 

• Fast-paced, high-volume service environment 

• Shift-based role, including weekends and holidays 

• Standing and walking for extended periods 

• Work in a vibrant, large-capacity pub 

• Supportive team environment with opportunities for progression 

• Varied role with responsibility and customer interaction 

If you feel that these opportunities fit your career progression, please apply with a current CV and covering letter stating which poistion you would like to be considered for.