Digital Systems Support Engineer Apprentice - Whzan Digital Health

Job Posted: 14 February 2025

• Contract Term: Permanent
• Location: Ryde, Isle of Wight
• Contract Type: Full time
• Salary: National Minimum Wage for Age
• Industries: Apprenticeships Customer Service IT

Digital Systems Support Engineer Apprentice

What we do

Whzan Digital Health Systems are used to remotely monitor more than 250,000 people who need health, or care support.  The systems are used in people’s homes as well as in all types of care homes across the UK.  Whzan is designed to improve lives, whilst saving resources, which is what it does.

Our mission is to completely change the way assistive healthcare technology is delivered, to use the latest technologies, increasing effectiveness whilst lowering costs.  We work hard, we do new things, we do our best for our customers, we value integrity. We pick our team carefully, looking for people that wish to grow with us.

Whzan was created by Solcom Limited, based in Ryde on the Isle of Wight.

About the role

We are looking for a confident, talented person to join the Ryde office to learn how to build, test, support and sometimes install our systems.  Within this role you will be an Apprentice undertaking the Level 2 Customer Service Practitioner Apprenticeship and will be learning the vital knowledge, skills and behaviours that will be necessary to succeed within your role. No experience in this field would be necessary, although an interest in technology and the want to help people would be ideal. 

Within this role your duties will include:

·       Assembling and testing our Blue Box and Guardian systems.

·       Arranging delivery, packaging, despatch and receipt of our systems.

·       Liaising with customers for part replacements and consumables.

·       Providing telephone, email, online video and occasional face to face support for our services.

·       Occasional installation, training and support at the client’s premises.

·       Learning how to and then conducting training sessions with groups of users by video or in person.

·       Testing of new features under development.

·       Understanding the organisation's core values and how they link to the service culture.

What we can do for you

With our success comes opportunities to progress, to influence, to find new skills and to join a growing company.  We are friendly and supportive, but we will also challenge you to be your best in this fast-paced company.

Working Hours

37.5 Hours a week

Minimum Wage for Age

Desired Skills

Ideally someone that has a valid UK Driving Licence however someone that is currently in the process of learning to drive would be considered.

Good Communication Skills

English and Maths at Level 2 or above