Aftersales Advisor - Leslies Motors

Job Posted: 6 November 2026

• Contract Term: Permanent
• Location: Cowes, Isle of Wight
• Contract Type: Full time
• Salary: Experience Based
• Industries: Automotive Customer Service

Aftersales Advisor – Leslies Motors, Cowes

Location: Cowes, Isle of Wight
Job Type: Full-Time – Monday to Friday
Salary: Competitive, dependent on experience
Holiday: 22 days annual leave plus bank holidays

Join the Team at Leslies Motors!

We have a fantastic opportunity for an enthusiastic and organised Aftersales Advisor to join our team at Leslies Motors in Cowes. Representing Kia, Chery and Omoda Jaecoo

As a family-run business with over 75 years of experience in the motor industry, we pride ourselves on delivering excellent customer service and building long-lasting relationships with our customers.

We are looking for someone who enjoys working with people, has a positive attitude and is happy to take on a varied role within a busy dealership.

This is a combined Service and Parts Advisor position, offering the opportunity to develop skills across both areas of our Aftersales department. No two days will be the same!

What Will You Be Doing?

Customer Service & Workshop Support

• Welcoming customers and handling service, repair and parts enquiries in person, over the telephone and by email.
• Booking vehicles in for servicing, repairs and MOTs, ensuring accurate information is recorded.
• Preparing estimates and explaining servicing, repairs and associated costs to customers.
• Liaising with workshop technicians to monitor the progress of jobs and keep customers informed.
• Preparing job cards, invoices and warranty documentation accurately and efficiently.
• Promoting relevant servicing, maintenance and aftersales products to customers.

Parts & Stock Management

• Identifying and supplying the correct vehicle parts and accessories for customers and workshop technicians.
• Ordering parts from manufacturers and suppliers, ensuring they arrive when required.
• Receiving and checking deliveries, maintaining accurate stock records and organising parts storage.
• Monitoring stock levels and helping maintain an efficient and well-organised parts department.
• Ensuring parts are available to support workshop bookings and minimise delays.

Working as Part of the Team

• Working closely with colleagues across Service, Parts and the Workshop to ensure the smooth running of the department.
• Handling customer enquiries and concerns professionally and efficiently.
• Maintaining accurate records using our dealership computer systems.
• Supporting the Aftersales team in achieving customer satisfaction and departmental targets.

Does This Sound Like You?

We are looking for someone who:

• Has excellent customer service and communication skills.
• Is friendly, confident and enjoys working with people.
• Is well organised, with good attention to detail.
• Can manage several tasks and prioritise effectively in a busy environment.
• Is comfortable using computers and learning new systems.
• Has a positive, flexible attitude and works well as part of a team.
• Is willing to learn and develop their knowledge of vehicle servicing, repairs and parts.
• Takes pride in providing a professional and helpful service.

Previous experience in a Service Advisor, Parts Advisor or similar motor trade role would be an advantage, but isn't essential. We are equally interested in individuals with strong customer service and organisational skills who have the potential and enthusiasm to develop within the role.

Why Join Leslies Motors?

• Monday to Friday working – no weekends.
• 22 days' annual leave plus bank holidays.
• Join a well-established, family-run Isle of Wight business.
• Work with a friendly and supportive team.
• Enjoy a varied role covering both Service and Parts operations.
• Opportunities for manufacturer training and personal development.
• The opportunity to build a long-term career within the automotive industry.

To apply please attach a copy of your CV along with a covering letter telling us a bit about you.