Reservations Assistant - The Hut

Job Posted: 11 February 2025

• Contract Term: Seasonal
• Location: Yarmouth, Isle of Wight
• Contract Type: Full time
• Salary: £13ph guaranteed minimum plus service charge
• Industries: Administration Customer Service General Office

The Hut is looking for a Reservations Assistant for the  Summer season March-September to work in the central reservations team at the head office in Freshwater, 5 days per week including weekends.

In this key role, you will ensure seamless guest communication and excellent customer service.

Key responsibilities include:

• Managing bookings using the Seven Rooms system and maintaining restaurant capacity.
• Handling guest inquiries via phone and email with professionalism and efficiency.
• Logging dietary requirements and special requests.
• Processing payments and taking deposits using our systems.
• Collaborating and communicating with Hosts, Managers and Drivers.

We are seeking candidates who are:

• Passionate about customer service and dedicated to excellence.
• Detail-oriented, with strong administrative and organisational skills.
• Tech-savvy, with proficiency in Microsoft Office and online systems.
• Calm under pressure, with excellent time management and multitasking abilities.

Ideal candidates will also bring:

• Outstanding communication skills (written and verbal).
• Proven ability to work effectively in a team and independently.
• A flexible approach to working hours and tasks.

£13ph guaranteed minimum plus service charge. Up to 5 days a week including weekends 9-5pm.