Service Advisor - Premier Motors
Job Posted: 29 April 2025
- Contract Term: Permanent
- Location: Newport, Isle of Wight
- Contract Type: Full time
- Salary: Competitive rates of pay
- Industries: Administration Automotive Customer Service General Office
Service Advisor Vacancy – Join Our Team in Newport!
Premier Motors is currently recruiting for a full-time, permanent Service Advisor to join our friendly and fast-paced Service Team at our Newport site.
As the first point of contact for our customers visiting for service or repair work across our Ford, MG, and Van Centre workshops, you will play a vital role in ensuring a seamless and positive customer experience.
What You’ll Be Doing:
- Welcoming and assisting customers with professionalism and a friendly attitude
- Managing workshop diaries and keeping our customer database up to date
- Explaining repairs clearly and accurately recording vehicle faults
- Liaising with technicians to monitor job progress and ensure timely completions
- Authorising and processing payments for repairs
- Promoting additional services and supporting service department profitability
- Ensuring the highest level of customer satisfaction in line with manufacturer standards
Who We’re Looking For:
- Previous experience in customer service or administration (automotive industry experience is a bonus, not a must)
- Friendly, outgoing, and customer-focused
- Excellent telephone manner and communication skills
- Strong organisational and computer skills
- Comfortable with written work and basic numeracy
- A full clean driving licence
Working Hours:
- 40–45 hours per week (Monday–Friday)
- Saturday mornings on a rota basis
What We Offer:
- 30 days holiday (including 8 bank holidays)
- Workplace pension scheme
- Career development opportunities
- Employee discounts
- Onsite staff parking (site specific)
- Access to free will writing and mortgage advice services
- Qualified first aiders on site
About Us:
Premier Motors is the Isle of Wight’s trusted automotive expert. We are proud to be the Main Ford Dealer, Ford Transit Centre, MG Dealer, and Van Centre Servicing provider, also offering an Accident Repair Centre and car & van hire services.
We are committed to delivering outstanding service and building lasting relationships with our customers.
Ready to Apply?
Send your CV and covering letter to Simon Joy at: [email protected]
Premier Motors
Established in 1852 on the Isle of Wight, Premier Motors stands as a testament to enduring quality and excellence in the automotive industry. With a legacy stretching over a century and a half, we have become a pillar of trust and reliability for our customers. As a Main Ford Dealer since 1923 and welcoming MG to our family in 2021, we pride ourselves on offering a diverse and innovative vehicle line-up that meets the evolving needs of our community. Our distinguished history was further celebrated in 2019 when Premier Ford was named one of the UK’s Best Dealerships To Work For, for the third consecutive year. This prestigious accolade, awarded by a rigorous survey and awards programme designed to identify, recognise, and reward the best automotive dealerships in the United Kingdom, underscores our commitment not just to our customers but to our employees and the broader community. Of more than 45 registered dealerships, Premier Ford emerged as one of only 11 to pass the stringent employer and staff engagement surveys conducted by Best Companies Group, earning the right to display the AM Best UK Dealerships To Work For accreditation. This recognition is a testament to our dedication to creating a workplace environment that values each member of our team, promoting their growth, well-being, and professional development. It reflects our belief that our strength lies in our people and their shared passion for automotive excellence. As we continue to evolve, embracing new opportunities and challenges, we remain committed to maintaining this standard of excellence. Joining Premier Motors means becoming part of a legacy that combines tradition with innovation, and a future where your work is valued and rewarded. Be a part of our journey as we drive into the future, committed to excellence, innovation, and a workplace culture that sets us apart as not just a premier automotive dealership but also as a premier employer on the Isle of Wight and beyond.
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