Service Advisor - Harwoods Garage

Job Posted: 11 September 2025

• Contract Term: Permanent
• Location: Wootton, Isle of Wight
• Contract Type: Full time
• Salary: Competitive salary depending on expirience
• Industries: Administration Automotive Customer Service

Job Overview
We are seeking a dedicated and customer-focused Service Advisor to join our team at Harwoods Renault and Dacia, a family run business. The ideal candidate will act as the primary point of contact for customers, providing exceptional service while facilitating communication between the customer and our service department.

Responsibilities

• Greet customers warmly and ascertain their service needs.
• Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience
• Provide detailed explanations of services and repairs required for vehicles.
• Prepare and present estimates for services, ensuring clarity and transparency.
• Handle cash transactions accurately and maintain records of all financial exchanges.

Skills

• Strong customer service skills with a focus on building relationships and trust.
• Experience in cash handling and managing financial transactions accurately.
• Mechanical knowledge is advantageous to understand customer needs effectively.
• Excellent communication skills, both verbal and written.
• Excellent IT skills and attention to detail.
• Ability to work efficiently in a fast-paced environment while maintaining professionalism.
• Able to take initiative and ownership of issues with a proactive can-do attitude
• Willingness to learn and keep up to date with product and technical information

Join us in delivering outstanding service to our customers while growing your career in a dynamic environment!

The successful candidate will need attend training on the mainland provided by Renault/Dacia.

Schedule:

Monday to Friday 0800-1730

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Free On-site parking
• Referral programme

Licence/Certification:

•  Driving Licence required

Apply by email to Carl McGlinchey, Aftersales Manager

[email protected]