Customer Service Advisor Apprenticeship - Teemill

Job Posted: 4 November 2024

• Contract Term: Apprenticeships
• Location: Freshwater, Isle of Wight
• Contract Type: Full time
• Salary: Apprenticeship Wage for age
• Industries: Administration Apprenticeships Customer Service

Teemill are looking to recruit a Customer Service Apprentice to work at their Freshwater site.

This is a great opportunity to learn about and work in an award-winning company, where products are made from natural products, using renewable energy, and designed to be returned when worn out, so they can be re-manufactured. Instead of creating waste, new products are made from it.

The successful candidate will work full time with Teemill whilst also studying for a professional qualification with HTP Apprenticeship College.

The successful applicant will be undertaking the Level 2 Customer Service  Qualification.

Please use the following link to find out the apprenticeship:

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Key Responsibilities:

·       Dealing with product enquiries over the phone, email or by social media 

·       Dealing with customers orders, via all formats, about their purchases 

·       Resolving Customer complaints, via all formats 

·       To monitor, update and chase current orders in process

Desired Skills:

Ideally someone who likes working with people, and has passion, personality and a desire to learn and progress with an ethical and sustainable company.

Hours:

Monday to Friday 09.00am to 5.30pm

To Apply:

Please note this is an Apprenticeship Position.

Candidates will need to have achieved Maths and English at GCSE or equivalent grades A-C (9-4) or Level 2 Functional Skills in Maths and English before completing the qualification.

Please apply via IW Jobs, by uploading your CV and covering letter.

The successful candidates will then be contacted by HTP Apprenticeship College.

We reserve the right to withdraw this advert should we receive a large volume of applicants.