Business Administration Apprentice - Tidal Family Support

Job Posted: 14 August 2025

• Contract Term: Fixed Term
• Location: Ryde, Isle of Wight
• Contract Type: Full time
• Salary: National Minimum Wage for Apprenticeship, currently £7.55 per hour
• Industries: Administration Apprenticeships

Tidal Family Support is a community-based, not-for-profit, child-focused charity that works with families directly impacted by separation or divorce. 

Tidal Family Support seeks a Business Administration Apprentice to provide administration and reception duties at their child contact centre based in Ryde.

The main duties of this role are 

Being the first point of contact for all visitors to the centre

Answering phone calls, taking messages and recording as required

Showing service users to the contact room or waiting room, offering and making tea / coffee

Assisting with keeping the centre clean and tidy in between contacts

Supporting Senior staff with administration support, for example making up terms and conditions packs

Maintaining record keeping, scanning in paperwork when a wet signature is required and saving to family file stored electronically

Person Specification / Personal Qualities

Able to deliver excellent Customer Service

IT literate

Confident use of the English Language

Attention to detail when recording messages and data

Able to communicate confidently and deal with conflict

Excellent interpersonal skills, showing compassion and understanding

Knowledge of safeguarding

Empathetic

Being able to 'read the room'

Willing to obtain Enhanced DBS

Training Provided

The successful candidate will be working towards the Level 3 Business Administrator Apprenticeship with HTP Apprenticeship College.

Candidates may need to achieve maths and English at GCSE or equivalent Grades A-C (9-4) or Level 2 Functional Skills in maths and English before completing the Apprenticeship standard.

Off-the-job training will be provided, where you will have the time to complete your portfolio work, attend off-job training seminars and have allocated time for mentoring and being shadowed.

A link to the Apprenticeship standard is underneath:

https://skillsengland.education.gov.uk/apprenticeships/st0070-v1-0

This is a fixed-term role for 18 months.

Working hours: 33 hours per week. Tuesday - Saturday, varied between the hours of 9am and 5.30pm