Finance & Customer Response Assistant - Betapak/The Island Tea & Coffee Co
Job Posted: 7 May 2026
- Contract Term: Permanent
- Location: Rookley, Isle of Wight
- Contract Type: Part time
- Salary: 13.06
- Industries: Accounting Administration Customer Service
Job Start Date: ASAP
We are looking for a Finance & Customer Response Assistant to support our finance function while also acting as a key point of contact for customer queries and day-to-day administration.
This is a varied, hands-on role suited to someone organised, customer-focused, and comfortable working with numbers as well as people.
Part-time | 5 day per week (3 hours a day) 9:30-12:30
Key Responsibilities
Finance Support
- Raising sales invoices and credits
- Processing supplier invoices and statements
- Assisting with credit control and customer payments
- Supporting monthly accounts preparation
- Maintaining accurate financial records and systems
Customer Response & Administration
- Handling incoming customer queries by phone and email
- Supporting order processing and resolving day-to-day issues
- Liaising with internal teams to ensure smooth customer service
- General administration support across the business
About You
- Previous experience in a finance / accounts or office support role
- Confident using accounts software, Excel, and Microsoft 365
- Organised, accurate, and detail-focused
- Strong communication and customer service skills
- Able to prioritise workload and work independently
Betapak/The Island Tea & Coffee Co
Specialist suppliers to Offices, Care Homes, Schools, Manufacturers, Cafés, Restaurants, Hotels, Attractions, Retail outlets, Wholesalers, councils & other industry sectors. Betapak work to provide value for your business, help the community & preserve the environment; whilst helping your business to keep growing. Experts in bringing tea and freshly roasted coffee to businesses on the Isle of Wight, in Hampshire and the UK. Our years of experience means that we understand how to help your company deliver the freshest drink: from green bean or fresh leaf straight through to the customer’s cup.
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