Accommodation Manager - EF Language Schools

Job Posted: 5 September 2024

• Contract Term: Permanent
• Location: Newport, Isle of Wight
• Contract Type: Full time
• Salary: Pending on experience between £26.000 - £28.000
• Industries: Administration

Job Start Date: ASAP / 01st of October

We’re looking for an approachable, organised and detail-orientated person to take on the role of Accommodation Manager in our local office on the Isle of Wight.

As part of a small but dedicated team, this is the perfect opportunity to elevate your career by working in a fast paced, international environment, shaping the logistics of our accommodation department, ensuring a true “home away from home” experience for our international students.

 

Careers at EF | Open the world with us

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business.

We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. Whoever you are, whatever you are passionate about — we welcome you and encourage you to open the world through education.

 

What will you be doing?

As an Accommodation Manager, you will make an important impact in our customer satisfaction by continuing to improve our accommodation standards.

Furthermore, you will be responsible for the growth of our homestay community and the engagement of its existing members.

You will have the opportunity to strengthen your communication, trouble-shooting, networking and entrepreneurial skills by building strong relationships with homestay hosts, international students, external suppliers and colleagues from around the world, ensuring a high level of quality and customer satisfaction.

Main Responsibilities:

• Manage recruitment, re-registration & monitoring of suitable homestay accommodation.
• Manage a team of full time and part time accommodation coordinators, recruiters and visitors.
• Supervise the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met.
• Manage vetting process
• Ensure students are allocated to appropriate accommodation within EF Gold Standards and in accordance with EF`s safeguarding policy for under 18’s.
• Ensure student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service.
• Monitor student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution.
• Liaise with finance department to ensure prompt and accurate payment to accommodation providers.

Requirements:

• Strong customer service skills
• Confident with IT and different systems
• Highly organised with attention to details
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Enjoys working in busy & varied environment
• All offers are subject to a clear background check & 2 references
• Right to work in the UK

Why you will love working with EF on the Isle of Wight:

• Continuous professional development for all staff
• CPD sessions on management skills for all EF managers
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Regular social events
• Private health insurance
• Employee Assistance Programme
• Access to EF Pro language learning  

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

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