Visitor Experience Host - Isle of Wight Donkey Sanctuary

Job Posted: 6 February 2026

• Contract Term: Permanent
• Location: Wroxall, Isle of Wight
• Contract Type: Full time
• Salary: Competitive
• Industries: Customer Service Travel & Tourism Charity / Voluntary

Join our team as a Visitor Experience Host

Are you someone who loves meeting people, leading a team helping to make every visitor feel truly welcome? If you’re passionate about creating positive experiences and supporting a fantastic cause, we’d love to hear from you.

At the Isle of Wight Donkey Sanctuary, we’re looking for a warm, enthusiastic and organised individual to lead our Welcome Centre and Adoptions Hub — a focal point for our valued visitors and a vital part of how we share our knowledge and mission and raise funds.

What you’ll be doing:

In this impactful role, you’ll make sure every visitor gets the warmest of welcomes, helpful information, and a positive, memorable experience. You’ll lead a brilliant team of volunteers, keep the Welcome Centre and Adoption Hub running smoothly and help encourage kind-hearted support through donations and donkey adoptions — always with care, never with pressure.

Your day-to-day will include:

• Opening, closing and supporting our Welcome Centre and Adoptions Hub making sure everything is ready for visitors and they run smoothly throughout the day.
• Working with our wider team to create a safe, friendly environment for our visitors across all our public areas including car parks and paths.
• Welcoming coach groups and introducing them to the sanctuary’s story.
• Supporting and developing our visitor experience focussed volunteers so they can give their best.
• Keeping things organised, stocked, and running to plan — even on our busiest days.
• Sharing our mission and values in every conversation, helping visitors feel truly connected to our donkeys and the work we do.

What we’re looking for:

• Someone with a genuine passion for people and animals.
• Experience in visitor engagement, customer service, or other public-facing role (ideally in a charity, heritage, or tourism setting).
• An understanding that every visitor matters — and that their experience starts with you and your team.
• A natural leader with experience working with and supporting and developing small teams.
• A confident, calm communicator who leads by example.
• Someone with a practical, hands-on attitude with the flexibility to adapt to whatever the day brings. 

Why work with us?

At the Isle of Wight Donkey Sanctuary, every day is a chance to make a difference — for our animals, our visitors, and our community. You’ll join a friendly, supportive team where kindness, connection, and care are at the heart of everything we do.

Whether you're greeting a family on their first visit, welcoming a coach party, helping someone choose a donkey to adopt, or simply sharing a smile and a thank-you as they leave — your role will help create memories and contribute to our overall vision of being a centre of excellence in donkey welfare.

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If this role is for you, and you want to be part of our journey to provide refuge, new beginnings and exceptional care for our animals, then apply today by uploading your CV and tell us a little about yourself.

The Isle of Wight Donkey Sanctuary is an equal opportunities employer. We share your personal information internally within the organisation for recruitment purposes only. We ensure your information is treated with the care and the level of security that is compliant with the General Data Protection Regulations. Please see our full policy online: Candidate Privacy Notice | Isle of Wight Donkey Sanctuary