Maître d' - The Rock Restaurant at Albion Hotel

Job Posted: 11 April 2025

• Contract Term: Permanent
• Location: Freshwater, Isle of Wight
• Contract Type: Full or part time
• Salary: £16.00
• Industries: Catering, Hospitality & Bar Travel & Tourism

Job description

Restaurant Maitre D'

Exciting New Restaurant, Isle of Wight

Are you friendly, welcoming, and passionate about creating memorable dining experiences? We are looking for a warm and professional Maitre D' to be the face of our brand-new restaurant on the picturesque Isle of Wight. This is a fantastic opportunity to be part of an exciting new venture in a dynamic and rewarding setting.

Key Responsibilities:

• Greet and welcome guests with a warm and friendly demeanour, ensuring a positive first impression.
• Manage all Food & Beverage (F&B) reservations, coordinating with guests and internal teams to optimise bookings and ensure seamless service.
• Handle walk-ins efficiently to minimise wait times and maximise guest satisfaction.
• Coordinate with the restaurant and bar teams to ensure smooth seating flow and service.
• Escort guests to their tables, providing menus and offering initial recommendations.
• Ensure menus are clean, up to date, and well-presented at all times.
• Maintain and look after all equipment belonging to the Host Team, ensuring it is clean, well-maintained, and in proper working order.
• Address guest enquiries and accommodate special requests to enhance their experience.
• Maintain cleanliness and organisation of the entrance, waiting area, and reservation system.
• Monitor guest satisfaction, assisting with problem resolution when needed.
• Assist with managing phone enquiries and online bookings.
• Uphold high standards of hospitality, professionalism, and service etiquette.

Requirements:

• Previous experience in a front-of-house or customer service role preferred.
• Experience managing reservations, ideally in a restaurant or hospitality setting.
• Exceptional communication and interpersonal skills.
• Ability to multitask and remain calm under pressure in a busy restaurant setting.
• A friendly, enthusiastic, and professional attitude.
• Familiarity with reservation systems and basic computer skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive hourly wage and tips.
• Opportunities for career growth and training.
• A vibrant and supportive team environment.
• Staff meals and discounts within the restaurant.
• The chance to be part of an exciting new dining experience in a stunning location.

If you love engaging with people and creating welcoming dining experiences, we’d love to hear from you!

Join us in launching something special on the beautiful Isle of Wight!

Job Type: Full-time

Salary: 

• £14.00 per hour

Additional pay:

• Performance bonus
• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Relocation assistance

Experience:

• Customer service: 3 years (required)
• Hospitality: 1 years (required)
• Maitre D': 1 year (preferred)
• Microsoft Office: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person