Estate Services Manager - Southern Housing

Job Posted: 28 February 2025

• Contract Term: Permanent
• Location: Isle of Wight
• Contract Type: Full time
• Salary: £35,317-£38,000 pa + benefits
• Industries: Management & Executive Property Services

Estate Services Manager

£35,317-£38,000 pa + benefits

Isle of Wight – hybrid working

Do you have significant experience working in an Estate Services environment? Are you a proven leader with the ability to manage and motivate a team of staff effectively? If yes, then this will be the perfect role for you!

We’re looking to bring on board an Estate Services Manager to lead and manage a team that provides high quality cleaning initially, with potential for additional services in the future. The role will also involve the managing of a previously in-sourced grounds maintenance team and the management of contracts involving window cleaning, tree maintenance and waste management. You will conduct and document estate inspections, ensuring that service delivery meets high standards and promptly reporting any communal repairs or compliance issues. Additionally, you will play a crucial role in collaborating with other front-line teams to enhance resident satisfaction.

You’ll be based on the Isle of Wight, with the option to work in a hybrid way when appropriate and as agreed with your manager.

What you’ll have

• Experience working in an Estate Services environment, with a strong understanding of health and safety practices, including conducting risk assessments, adhering to COSHH (Control of Substances Hazardous to Health) regulations, managing lone working situations, and prioritising the safety of your team.
• Proven leadership skills, enabling you to recruit, manage, train, and motivate a team of staff effectively. You should have experience in fostering a positive work environment and promoting a culture of teamwork and collaboration.
• A proactive mindset and problem-solving skills to identify and resolve operational challenges or issues that may arise within the Estate Services team, attention to detail to conduct thorough estate inspections and report on necessary repairs, compliance, or tenancy matters.
• An understanding of value for money and service charges, recognising the importance of optimising resources and delivering cost-effective services. This includes identifying opportunities for efficiencies.
• The ability to build and maintain positive relationships with residents, demonstrating strong interpersonal skills and a customer-centric approach. This includes effectively addressing resident inquiries, concerns, and complaints, and working collaboratively to ensure their needs are met. Strong communication skills, both written and verbal, enabling you to effectively liaise with team members, residents, contractors, and other stakeholders.
• A full UK driving licence with no more than 6 points and no serious motoring offences within the last 10 years. You must also have a minimum of 2 years driving experience.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Advert closing date: 20^th March 2025 at 23:59pm.

Please note, we reserve the right to close the advert early if we receive a high volume of applications.

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. 

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.