Prescription Clerk - Ventnor Medical Practice

Job Posted: 16 October 2024

• Contract Term: Permanent
• Location: Ventnor, Isle of Wight
• Contract Type: Full time
• Salary: £12.20 an hour
• Industries: Pharmaceutical & Medical

Prescription Clerk (Ventnor Medical Practice)

One Wight Health Ltd

The closing date is 11 November 2024

Job summary

Please note, this role is advertised by One Wight Health - GP Federation, on behalf of Ventnor Medical Practice.

Ventnor Medical Practice will be the employer for this post.

Hours: Full time

Salary: £12.20 per hour

We are looking to appoint a Prescription Clerk to join our busy GP practice. The successful person will be the focal point of communication between the GPs, Nurse Practitioners and other clinicians as well as the receptionist, practice manager, patients and local chemist, and other members of the primary health care team, to ensure patients repeat medication is produced within the current protocols of the surgery.

Main duties of the job

The duties in this role will include co-ordinating and preparing repeat prescriptions for our patients, data entry onto patient records, EPS and liaising with patients and pharmacies.

You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

About us

At Ventnor Medical Practice we aim to provide holistic patient care within a safe, effective, caring, responsive and friendly environment. To help us achieve this we have well trained, highly skilled clinical and non-clinical teams who enjoy a good work life balance to ensure resilience of our team. Our GP Partners and Management team ensure this is maintained in accordance with local and national policies and is achieved in a responsible financial way.

Job description

Job responsibilities

PRESCRIPTION ADMINISTRATION

To print off repeat medication requests at least twice daily and raise them.

To collect repeat prescription requests from the post box and reception.

To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations or investigations.

To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.

To ensure that patient queries on medication are highlighted to the relevant clinician.

Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications

Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians

Run analysis reports and gather data from a variety of sources for sae management of repeat prescriptions, co-ordinate medication reviews/changes and continuous improvement.

Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives

Maintain knowledge and stay up to date with Practices formulary and national restricted drugs list

Work under direction from lead Clinician to make drugs inactive if they have never been issued, or have not been issued for the specified period of time.

GENERAL ADMINISTRATION

To have a thorough knowledge of all practice procedures

Processing and distributing incoming and outgoing mail

Filing and retrieving paperwork/correspondence, including filing to patient records

Computer data entry, processing and recording information in accordance with practice procedures

Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning

Cover sickness/annual leave and work reasonable overtime when required, including some weekends.

MEDICAL RECORDS MANAGEMENT

Ensure that all records accurately compiled in advance for each consulting session.

Retrieve and refile records as required, following records management processes.

Ensure correspondence, reports, results, etc., are filed in correct record.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

Person Specification

Qualifications

Essential

• GCSEs at grade C or equivalent (or 4-9), including English and Maths

Desirable

• Pharmacy Services or equivalent NVQ2 Lv2 qualification
• Evidence of Medical Terminology training

Personal Attributes

Essential

• Works effectively independently and as a member of a team.
• Flexible approach to meet service needs and ensure a stakeholder focused response.
• Continued commitment to improve skills and ability in new areas of work.
• Demonstrate excellent interpersonal and communication skills.

Skills and Experience

Essential

• Self-motivated and proactive.
• Awareness of DPA and need for confidentiality of information.
• Attention to detail and accuracy.
• Excellent understanding of data protection and confidentiality issues.
• Excellent verbal and written communication skills.
• Committed to own continuing personal development.
• Ability to support others to develop and progress.

Desirable

• Experience of working in a medical or primary care setting.
• Computer literate with an ability to use the required GP clinical systems.
• Has an ability to prioritise own workload to meet strict deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

Ventnor Medical Practice

3 Albert Street

Ventnor

Isle Of Wight

PO38 1EZ