Relief Supervisor (All Stores)- Grace's Bakery
Job Posted: 20 December 2024
- Contract Term: Permanent
- Location: Ryde, Isle of Wight
- Contract Type: Part time
- Salary: £12.25 per hour
- Industries: Customer Service Management & Executive Retail
Grace's is looking for an organised and friendly Relief Supervisor to support our store teams across the Island. If you are flexible, enjoy a challenge and are passionate about customer service, then this could be the role for you!
Job Role:
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- Responsible for covering shifts, as required, in our Ryde, Newport, Shanklin and Yarmouth stores.
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- Due to the nature of this role, rota will be flexible in accordance with real-time need e.g. changes for emergency cover
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- Serving customers in our busy stores in Ryde, Newport, Shanklin and Yarmouth depending on where cover is needed
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- Preparing and serving sandwiches, soup and other food
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- Using an espresso machine to make hot drinks
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- Key holding
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- Cash handling
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- Ordering and stock control in the manager's absence
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- Providing excellent customer service
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- Ensuring that the shop is kept clean and tidy throughout the day
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- Ensuring that all the products are displayed in a visually appealing way
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- Responding to and acting on absence notification in manager’s absence
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- Ensuring compliance with food hygiene standards and contributing to upholding a 5 star hygiene rating
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- Role modelling the expectations set out in the company handbook
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- Liaising with HR to maintain a high standard of performance and conduct
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- Contributing to the monitoring and performance management of teams across all shops
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- Assisting Sales Director by regularly providing feedback and completing audits using given assessment criteria.
We're looking for someone who:
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- Is comfortable working on their feet in customer facing roles
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- Is confident when leading teams, motivating staff and solving problems on the spot
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- Is resilient to change and problem solving, maintaining a positive approach
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- Has experience in a food or retail environment
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- Someone who is organised and has an eye for detail
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- Reliable and enthusiastic
Hours and Pay:
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- 20 - 48 Hours a week
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- Working 3-6 days per week dependant on cover needs
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- Any days Mondays to Saturdays
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- Working between the hours of 7.30am and 6pm (6pm finish if covering in our Newport Store)
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- £12.25 per hour
Benefits:
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- Employee Assistance Programme
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- Staff Discount for Grace’s Bakery
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- Chamber of Commerce Discounts for a range of IOW businesses
Grace's Bakery Ltd
Grace's is a family bakery that has been making bread, cakes and lunches by hand since 1997. We pride ourselves on using traditional methods and quality ingredients.
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