Relief Shop Supervisor (All Stores)- Grace's Bakery Ltd

Job Posted: 2 July 2025

• Contract Term: Permanent
• Location: Isle of Wight
• Contract Type: Part time
• Salary: £12.60
• Industries: Customer Service Management & Executive Retail

Join the Grace’s Bakery Team as a Relief Shop Supervisor

Grace’s Bakery is looking for an organised, friendly, and motivated Relief Shop Supervisor to support across all our stores- Newport, Ryde, Shanklin, and Yarmouth.

If you love working in customer-facing roles and enjoy inspiring others to deliver exceptional service, this could be the perfect opportunity for you.

Key Responsibilities

• Supporting the Shop Manager in the day-to-day running of our stores
• Stepping in for the Manager during their absence
• Opening and closing the shop and managing keys securely
• Handling cash, including cashing up and ordering change
• Managing stock levels, ordering supplies, and ensuring effective stock rotation
• Serving customers and providing accurate allergen information
• Promoting our customer loyalty scheme and monthly offers
• Preparing and serving food and drinks (including using an espresso machine)
• Ensuring consistently high standards of customer service
• Maintaining compliance with food hygiene regulations and supporting our 5-star hygiene rating
• Assisting with rota planning and responding to staff absences
• Acting as a positive role model and upholding the expectations in our Company Handbook
• Contributing to performance monitoring, feedback, and on-the-job training

Person Specification

We’re looking for someone who:

• Has previous supervisory experience (ideally in a retail or food service setting)
• Is confident in customer-facing environments and enjoys upselling products
• Can motivate and lead a team while resolving problems calmly and effectively
• Is adaptable, solutions-focused, and maintains a positive attitude during change
• Is able to travel to all Grace’s Bakery locations (Newport, Ryde, Shanklin, Yarmouth)

Hours and Pay

• £12.60 per hour
• 24–48 hours per week (4 to 6 days), depending on availability
• Shifts between 7:30am and 6pm, Monday to Sunday

Employee Benefits

• Employee Assistance Programme for mental health and wellbeing support
• Staff discount on Grace’s Bakery products
• Local business discounts through Isle of Wight Chamber of Commerce membership

How to Apply:

If this role sounds like the perfect fit, we'd love to hear from you! Please submit your application through Isle of Wight Jobs and don't forget to include your current CV.

We'll keep you updated throughout the process via the Isle of Wight Jobs platform, so please check your account regularly for updates on your application status.

Our Interview Process:

We believe in finding the right match for both you and our team, which is why we've designed a comprehensive two-stage interview process:

Stage 1- Interview

Selected candidates will be invited to our Ryde Head Office for an in-depth conversation about the role and your relevant experience.

Stage 2- Assessment

If Stage 1 goes well, we'll invite you back for a 2-hour practical assessment with the team. This is an opportunity for you to get a feel for the role and for us to see your skills in action before deciding who is best suited to the position.

We welcome feedback at all stages of our recruitment process, so please do let us know your thoughts!