Shop Supervisor - Fixed Term
Job Posted: 22 April 2025
- Contract Term: Fixed Term
- Location: Newport, Isle of Wight
- Contract Type: Part time
- Salary: £12.55 per hour
- Industries: Customer Service Management & Executive Retail
Grace's is looking for an organised and friendly Shop Supervisor to join our Grace's Bakery team. If you enjoy customer-facing roles and are passionate about motivating others to provide the best customer experience possible, then this could be the role for you!
This role is offered on a fixed-term basis for a period of 18 months.
Job Role:
- Supporting the Manager in the day to day running of the Newport (Grace's Corner) store and covering the Manager in their absence
- Providing Supervisory cover at our Ryde, Shanklin, and Yarmouth stores when needed
- Opening and closing the shop(s)
- Key holding
- Cash handling including cashing up and change ordering
- Ordering and stock rotation
- Serving customers and ensuring they are aware of allergen information
- Promoting customer loyalty scheme and monthly deals/discounts
- Using an espresso machine to make hot drinks
- Preparing and serving food
- Supporting the team to deliver excellent customer service
- Ensuring compliance with food hygiene standards and maintaining a 5 star hygiene rating
- Supporting with rota planning
- Responding to and acting on absence notification, including participating in absence management procedures
- Role modelling the expectations set out in the company handbook
- Contributing to the monitoring of performance and providing feedback and training
We're looking for someone who:
- Has previous experience in a supervisory position
- Is comfortable working on their feet in customer facing roles
- Is confident with upselling to customers
- Is confident when leading teams, motivating staff and solving problems on the spot
- Is resilient to change and problem solving, maintaining a positive approach
- Able to travel to all Grace's locations (Newport, Ryde, Shanklin, and Yarmouth)
Hours and Pay:
- £12.55 per hour
- 4 to 6 days (24-48 hrs) a week
- Monday to Sunday
- Between the hours of 7.30am to 6pm
- Newport as main place of work, but must be able to travel to our other stores if needed for holiday/ sickness cover
Benefits:
- Employee Assistance Programme
- Staff Discount for Grace's Bakery
- Chamber of Commerce Discounts for a range of IOW businesses
Grace's Bakery Ltd
Grace's is a family bakery that has been making bread, cakes and lunches by hand since 1997. We pride ourselves on using traditional methods and quality ingredients.
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