Software Support Engineer (Systems Engineering Background) - Yokogawa Marex

Job Posted: 7 May 2025

• Contract Term: Permanent
• Location: Cowes, Isle of Wight
• Contract Type: Full time
• Salary: A competitive salary, depending on experience, and additional benefits
• Industries: IT

Yokogawa Marex has an exciting new opportunity for a Software Support Engineer with a systems engineering background.

Reporting to the Customer Service Team Leader, and working as part of the Customer Services team, you will apply your strong background in software, systems engineering and communication skills to provide world-class customer service to our global customers, maximizing the value delivered by our software solutions.

You will support end users and engineers during the adoption, deployment, and operation of our software solutions. Proactively implement measures to ensure system health and efficiency, troubleshooting and diagnosing issues.

You will provide guidance and advice for issue resolution, and work closely with the product development team to feedback user experience, solve issues and recommend improvements.

Yokogawa Marex, a Division of Yokogawa UK Limited, is a specialist software solutions company developing and delivering software solutions providing valuable insights and actionable information to operate facilities effectively, efficiently, and safely in a profitable and more sustainable way.

As a Software Support Engineer, you will:

• Provide support to end users and engineers either over the phone, remotely or at site
• Reproduce, troubleshoot, and diagnose issues
• Create and deliver training courses
• Plan and implement preventative measures to ensure system health
• Create, maintain and update best practices, Frequently Asked Questions, Knowledgebase Articles and troubleshooting guides
• Interact with the product development team to feedback on user experience, solve issues and recommend improvements
• Deploy, update and configure software packages and solutions
• Keep yourself updated on the products and software technologies
• Be available for international travel to customer sites and Yokogawa offices

We are looking for a colleague with:

• Strong background in software and systems engineering
• Experience in troubleshooting and deploying software packages and solutions
• Experience with Microsoft operating systems set-up and troubleshooting
• Knowledge of relational databases, networking and communication protocols
• Experience and strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Thrive on problem-solving, with a good analytical and methodical approach
• Ability to work independently and as part of a team, be self-motivated and results-driven
• Good communication skills both verbal and written

Desirable but not essential:

• Degree-level technical qualifications in engineering or software-related subjects
• Experience working in a relevant Customer Service environment
• Experience in System Integration of software solutions
• Knowledge of Software Development and troubleshooting, including code analysis and debugging
• Knowledge of Process Automation Software, Control Systems, and Industry standards
• Knowledge of Microsoft SQL Server, DCOM, OPC and Microsoft Windows security

What you can expect from us:

• Working from our offices in Cowes, on the Isle of Wight.
• 37 hours per week (Monday to Friday), with flexibility required to meet customer and business needs.
• A permanent contract with a competitive salary, depending on experience.
• Benefits, including pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service.
• Exciting challenges within a global organization that encourages a high degree of individual responsibility, with excellent career opportunities.
• Innovative and advanced high-technology products and services.
• Opportunities for international travel.

Due to the nature of our business, please be advised that at the offer of employment stage we will carry out Disclosure and Barring Service (DBS), Education and Employment checks on all candidates.

Closure Date: 26/05/25

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