Software Support Engineer - Yokogawa Marex

Job Posted: 19 November 2024

• Contract Term: Permanent
• Location: Cowes, Isle of Wight
• Contract Type: Full time
• Salary: A competitive salary, depending on experience, and additional benefits
• Industries: Customer Service IT

Yokogawa Marex has an exciting new opportunity for a Software Support Engineer.

Reporting to the Customer Service Team Leader and working as part of the Customer Services team, you will apply your technical and communication skills to provide world-class customer service to our global customers, maximizing the value delivered by our software solutions.

You will support engineers and end users during the adoption, deployment, and operation of our software solutions. You will actively implement measures to ensure system health and efficiency, troubleshoot and diagnose issues, and deliver training.

You will provide guidance and advice on best practices and issue resolution and work closely with the product development team to provide feedback on user experience, solve issues, and recommend improvements.

Yokogawa Marex, a Division of Yokogawa UK Limited, is a specialist software solutions company developing and delivering software solutions providing valuable insights and actionable information to operate facilities effectively, efficiently, and safely in a profitable and more sustainable way.

As a Software Support Engineer, you will:

• Provide support to end users and engineers either over the phone, remotely or at site
• Reproduce, troubleshoot, and diagnose issues
• Plan and implement preventative measures to ensure system health
• Provide product training to Yokogawa colleagues and customers
• Create, maintain and update best practices, Frequently Asked Questions, Knowledge Base Articles and troubleshooting guides
• Interact with the product development team to feedback user experience, solve issues and recommend improvements
• Deploy, update and configure software packages and solutions
• Keep yourself updated on the products and software technologies
• Be available for international travel to customer sites and Yokogawa offices

We are looking for a colleague with:

• Strong software technical background
• Experience in troubleshooting and deploying software packages and solutions
• Experience with Microsoft based operating systems set-up and troubleshooting
• Experience in delivering training courses to an audience of IT or Process Automation engineers
• Knowledge of relational databases, networking and communication protocols
• Experience and strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Thrive on problem-solving, with a good analytical and methodical approach
• Ability to work independently and as part of a team, be self-motivated and results-driven
• Good communication skills both verbal and written

Desirable but not essential:

• Degree-level technical qualifications in engineering or software-related subjects
• Experience working in a relevant Customer Service environment
• Experience in System Integration of software solutions
• Knowledge of Software Development and troubleshooting, including code analysis and debugging
• Knowledge of Process Automation Software, Control Systems, and Industry standards
• Knowledge of Microsoft SQL Server, DCOM, OPC and Microsoft Windows security

What you can expect from us:

• Working at our offices in Cowes, on the Isle of Wight.
• 37 hours per week (Monday to Friday), with flexibility required to meet customer and business needs.
• A permanent contract with a competitive salary, depending on experience.
• Benefits, including pension with company contribution, death in service cover, bonus, healthcare, 25 days holiday plus bank holidays with increments based on length of service.
• Exciting challenges within a global organization that encourages a high degree of individual responsibility, with excellent career opportunities.
• Innovative and advanced high-technology products and services.
• Opportunities for international travel.

Closure Date: 3rd December 2024

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