IT Technician - Teemill

Provide IT support for the company. Manage hardware, office and production equipment.

• Manages all office equipment (laptops, phones, scanners). Sets up new laptops and phones, monitors demand for equipment for new starters and work trials
• Responsible for repairs and maintenance of office equipment
• Manages all production IT equipment ensuring there are enough spares to prevent production downtime
• Responsible for security of hardware and software, including spares
• Maintains an up to date register of all equipment and labels all equipment to correspond with Finance’s fixed asset register.
• Raise purchase orders for the purchase of equipment.
• Management of phone and internet contracts in conjunction with the buying team.
• Assists with server maintenance.
• Quarterly audit and service check of all devices.
• Provide IT support for all users.
• Maintain an up to date buying list of standard office equipment
• Build, configure, and test hardware terminals for customer use.
• Oversee and maintain stock levels for PODOS hardware components, including ordering, tracking, and replenishment.
• Prepare and dispatch hardware kits in line with customer orders and deployment schedules.
• Provide hands-on support for hardware installations at new customer factory locations.
• Troubleshoot hardware issues and provide first-line support, escalating where necessary.
• Maintain documentation and standard operating procedures for hardware assembly and configuration.
• Manage returns, repairs, and replacements of faulty hardware.

• Level 3, A-level or equivalent

• Foundational understanding of individual computer components (what works together, what doesn’t).
• Good problem solving skills and use of initiative.
• Foundational understanding of common windows/MacOS issues and how to troubleshoot.

• 1 year experience in similar role