IT Technician - Medina House School
Job Posted: 11 September 2024
- Contract Term: Permanent
- Location: Newport, Isle of Wight
- Contract Type: Full time
- Salary: Please contact the school for more details
- Industries: Education IT
Job Start Date: Commencing 7th October 2024
IT Technician (Ref: 2024_1052)
Medina House School, School Lane, Newport, Isle of Wight PO30 2HS
Please contact the school for more details
Contact: Please contact the school office on 01983 522917 or email [email protected] or visit our website www.medinahouseschool.co.uk .
Vacancy Reference: 2024_1052
Closing Date: 27/09/2024
Contract Type: Permanent
Hours: 37 per week (Commencing 7th October 2024)
MEDINA HOUSE SCHOOL VACANCY
MEDINA HOUSE SCHOOL, School Lane, Newport, Isle of Wight PO30 2HS
Tel: 522917 E-mail: [email protected]
Web: www.medinahouseschool.co.uk
Headteacher: Christopher Berry
We are looking for someone who is keen to launch or start their career in School IT Support.
This exciting opportunity involves resolving incidents using your initiative, knowledge, and problem-solving skills. You will use remote and onsite support tools to solve and fix issues and keep stakeholders updated throughout.
Your main responsibilities will be:
- Receiving calls/emails regarding IT issues from school stakeholders, which you will manage according to school compliances and SLA’s.
- Resolving incidents on initial contact when possible and keeping all relevant parties up to date.
- Deliver and maintain a rolling hardware equipment programme
- Action incidents and requests promptly and within SLA and escalate high priority issues to relevant parties.
- Retain ownership of incidents and requests until resolution and escalation.
- Maintain schools’ network and service delivery.
- Work alongside the headteacher in moving towards us being a cloud-based school
The successful candidate for this role will require:
- Excellent communication skills.
- Experience or keen interest in IT troubleshooting and problem solving.
- Proactive and innovative approach to the school IT on the whole.
- Effective Time management skills.
- Willingness to learn and succeed.
- A positive ‘Can Do’ attitude.
If you possess the required skills along with a proactive approach to problem solving, we invite you to apply for this exciting IT support role.
Medina House is a Primary Special School for children with complex learning difficulties aged 4-11. As part of our team, you will work for 5 days per week, 52 weeks per year. Hours to be worked 8.00-16:00pm daily except Fridays 8.00-15:30pm.
For application forms and further details including job descriptions and person specifications, please contact the school office on 01983 522917 or email [email protected] or visit our website www.medinahouseschool.co.uk .
Completed application forms should be returned to the school.
Visits to the school are welcome so please call us to arrange.
PLEASE NOTE: Not all school staff are employed directly by the Isle of Wight Council, you can ask on application who the employer for this role will be.
Find out more about working for the Isle of Wight Council and living on the Island here.
The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.
The Isle of Wight Council is an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. In addition to this, we are also a Disability Confident Employer. Along with a number of other areas of commitments, this means that providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
The management reporting line for this role is ultimately through the Isle of Wight Council Children’s Services directorate.
This council and its schools recruit according to the council’s Recruitment, Policy and Procedure and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.
Closing Date: 27th September 2024
Shortlisting: 27th September 2024
Interview Date: 30th September 2024
Isle of Wight Council
The Isle of Wight Council recognises the importance of a motivated workforce and offers a package of benefits to support them. Including everything you would expect from a modern public sector organisation.
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