ICT Desktop Support Officer

Job Posted: 1 August 2025

• Contract Term: Permanent
• Location: Newport, Isle of Wight
• Contract Type: Full time
• Salary: Career Grade 6-8, £25,993 to £32,654 per annum
• Industries: IT

37 hours per week

An opportunity has arisen within ICT Operations to join the Desktop Support team. As an ICT Desktop Support Officer, you will be part of a hardworking, busy team supporting all departments across the council.  You will help to provide a high-quality Desktop Support service, ensuring all requests, incidents, and projects, are captured and progressed swiftly to deliver robust, reliable and cost-effective ICT, which meets customer requirements and agreed Service Level Agreements (SLA’s).

Your work will be varied but the essential skills and experience required for the role includes but is not limited to:

• Experience of providing 2nd line ICT support utilising service management tools
• Providing high-quality, customer focused support services
• Skilled in Windows based PC's, Laptops, Tablets, Thin Clients, Apple and Android mobile devices
• Knowledge of enterprise level desktop software such as Microsoft Office and Teams
• Management of desktop peripheral devices, device imaging and MFD's

Practical hands-on experience and knowledge of desktop hardware and software, a systematic, logical approach to problem solving and the willingness to learn enterprise systems to provide high quality, customer focused Desktop Support services are essential.

This is a challenging but highly rewarding role that would suit a highly motivated, committed, and versatile individual who will become fully integrated into the current team. You will be experienced in working on multiple projects whilst helping to fulfil customer requests and resolve incidents.

As a disciplined and analytical problem solver, you will demonstrate a proactive approach, the ability to prioritise your workload, take ownership as well as excellent communication and interpersonal skills.

A career graded position, starting at the lower grade 6, may be considered which offers the post holder to study and pass a BSc (Hons) in a relevant Computing subject and gain the necessary experience, prior to rising to grade 7 and finally being promoted to the full grade 8 ICT Desktop Support Officer post. 

… And by joining us at #Team IWC you will benefit from a range of staff benefits.

For further information or an informal discussion, please contact David Richardson at 01983 823500 or email [email protected]; alternatively Jon Bland at 01983 821000 ext. 4672 or email Jon.Bland@iow.gov.uk

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Local Government pension scheme
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Staff parking permit scheme
• Discounted island sports & leisure gym membership
• National and local discounts & benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

Find out more about working for the Isle of Wight Council and living on the Island.

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

unacceptable behaviour policy

employee code of conduct 

our values, culture and inclusivity 

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

For support completing your online application or for further information on how to apply, phone 01983 823134 or email [email protected]  Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.