Central Services Team Assistant - Age UK
Job Posted: 11 September 2024
- Contract Term: Permanent
- Location: Newport, Isle of Wight
- Contract Type: Part time
- Salary: £20,155.20 per annum
- Industries: Administration Charity / Voluntary Customer Service General Office
Central Services Team Assistant Ref: CSTA81
Hours: 30 per week Monday-Friday
Salary: £20,155.20 per annum
Contract term: Permanent
Work location: Office, Newport IW PO30 1SL
Are you looking for a rewarding role where you can make a real difference in the lives of older people on the Isle of Wight? Age UK Isle of Wight is seeking a Central Service Team Assistant to join our team. This role offers a diverse range of tasks and the opportunity to support the wellbeing of our older community on the Island.
Age UK Isle of Wight is an independent charity working on the Island, offering support and services to older people. We offer our employees a generous holiday entitlement, shop and gym membership discounts and (post-qualifying period) healthcare benefits.
The Central Service Team aims to empower individuals to make informed decisions in support of their health and wellbeing by providing up-to-date information and signposting. As Central Services Team Assistant you will be the first point of contact for our charity, meeting and greeting clients, volunteers and support workers, providing them with essential information or signposting/referral to the services they need.
Key Duties and Responsibilities:
- Meet and greet Age UK IW clients, volunteers and support workers either in person, via telephone (Call Switch) or email
- Create, update and record information ensuring accuracy and validity of information
- Provide information from Age UK online information systems and other sources to our clients, referring them on to more specialist advice where needed
- Monitoring levels of supplies and literature and ordering when necessary
- Support with recruitment processes and monitoring of ongoing compliance
- Processing payments and donations to support our services
- Support with administration duties across all three sectors, information & signposting, volunteering and home help services
- A commitment to the aims and principles of Age UK IW
Do you have?
- Excellent communication skills with a friendly, professional telephone manner, an approachable style and ability to form positive relationships
- Experience in using VoIP softphones (Desirable, but training will be provided during induction)
- Experience of handling calls of a sensitive nature and remaining calm under pressure and in difficult situations.
- Proficiency in Microsoft Office including Outlook and teams
- Ability to work collaboratively with colleagues across the charity and external organisations
- Excellent written and verbal communication skills
- Analytical abilities and aptitude in problem-solving
- Flexible approach to working to meet the demands of a high paced department
Do you have excellent communication skills, a friendly demeanour, and the ability to remain calm under pressure? Are you passionate about supporting older people in your community? If so, we want to hear from you!
Join our team at Age UK Isle of Wight and make a meaningful impact on the lives of older people on the island. Apply now to be part of our mission to empower older individuals on the Isle of Wight to live well in later life.
How to apply:
If you think you have the right skills or experience to offer us, please visit our website via the link below to view the full job description and download an application form: https://www.ageuk.org.uk/isleofwight/about-us/work-for-us/ If you have any questions about how to apply, please email [email protected] If you have a query about the role, call Allison O’Brien-Furey on 01983 525 282.
This is a re-advertisement; previous applicants are not required to re-apply.
The successful candidate will undertake a DBS check and any offer of employment made is conditional subject to the assessment of their criminal record (and other pre-employment checks).
Closing date: Thursday 19 September 2024
Registered Charity No: 1118711
Age UK Isle of Wight is an Equal Opportunities employer; we welcome applications from everyone.
Age UK Isle of Wight is proud to be a Living Wage employer
Age UK - Isle of Wight
Founded in 1973, Age UK Isle of Wight is a local, independent registered charity working across all our communities to provide services to Islanders aged 50+, their carers and families. The Charity provides information, advice, and practical support to promote wellbeing, resilience and independence so that people can live in the Island’s community free from poverty, isolation and neglect. Age UK IW ensures that the Isle of Wight’s older residents are recognised, highlighted, celebrated and supported either through direct service provision or by working in partnership with others. The Charity’s vision is of an Island community where older people are respected, valued, included and able to live the life they choose.
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