Front of House Team Member - The Piano Café

We’re Hiring – Front of House Team Member The Piano Café – Freshwater, Isle of Wight

We’re a bustling café in the heart of Freshwater that re-opened in January 2025 under new ownership with Hannah & Tom. Since then, we’ve been growing steadily and are now looking to welcome a new Front of House team member to help us continue offering the warm, welcoming experience our guests love.

This is an exciting opportunity to work as part of a close-knit team in a lively, guest-focused environment. If you join us, you’ll become part of a small, supportive team that works hard, has fun, and takes real pride in what we do.

We operate seven days a week and regularly serve up to 200 guests per day, offering an all day brunch menu, homemade bakes, local coffee and produce, and a relaxed, friendly vibe. We’re proud to offer exceptional service, seasonal food, and a guest experience that feels thoughtful and genuine – never rushed or scripted.

Although we’re “just a café”, we take what we do seriously and aim for consistency, friendliness and excellence in everything – from the way we present food to the way we greet our guests.

This Front of House position is for someone who enjoys being on their feet, loves working with people, and thrives in a busy, guest-facing environment. You’ll be involved in everything from taking orders and delivering plates to sharing menu specials and setting the tone for a great guest experience.

The role is 5 days a week in season (starting in August), and 4 days from November, typically working 9am – 4pm shifts. Friday evenings are special to us, our locals and visitors year round and we would want the successful applicant to host these alongside Tom in the kitchen.

Is this you?

• Greeting and seating guests with warmth and professionalism
• Taking orders clearly and confidently, using our till system
• Running food and drinks and keeping service areas tidy and organised
• Sharing knowledge about our menu, daily specials and café ethos
• Creating a welcoming atmosphere – from small gestures to genuine conversations
• Working closely with both FOH and kitchen teams
• Maintaining high standards of cleanliness and organisatio
• Supporting the café during busy periods and managing transitions smoothly

• Minimum 28 contracted hours year-round, with scope for 35–40 over summer
• Pro-rated holiday (minimum 22 days/year based on 28-hour contract)
• Competitive hourly rate
• Evenly split gratuity and cash tips shared among the whole team
• Uniform provided
• Staff meals during shifts
• 50% staff discount on additional food and drink
• Optional Friday evening shifts, if you’d like to get involved in our special dinner nights