Front of House Apprenticeship - The Fig Tree Hotel, Shanklin

Job Posted: 14 July 2026

• Contract Term: Permanent
• Location: Shanklin, Isle of Wight
• Contract Type: Part time
• Salary: Apprenticeship Wage - for first year
• Industries: Apprenticeships Catering, Hospitality & Bar

A great opportunity has arisen for an Apprentice Food & Beverage Team Member at The Fig Tree Hotel in Shanklin, a modern, peaceful boutique retreat for people who love calm, comfort and genuine hospitality. The hotel is located minutes from Shanklin beach and the Old Village.

This is an ideal position for someone leaving School or College.

As an apprentice Food & Beverage Team Member, you will take on a full-time role serving food and beverages and assisting the manager with front of house.

You will be training for the Level 2 Food & Beverage Team Member qualification with HTP Apprenticeship College.

Please use the following link to find out about the apprenticeship qualification:

https://skillsengland.education.gov.uk/apprenticeship-standards/st1488

Main Purpose of the Role

You will become part of a friendly team dedicated to ensuring every guest enjoys an exceptional stay. During your apprenticeship you will learn reception, housekeeping, food and beverage service, customer care and general hotel operations, developing the skills and confidence to build a successful career in hospitality.

No previous experience is necessary—we’re looking for someone with a positive attitude, enthusiasm to learn and pride in their work.

Key Responsibilities:

Reception & Guest Services

• Welcome guests with a warm, friendly and professional manner.

• Check guests in and out efficiently.

• Answer telephone calls, emails and guest enquiries.

• Take reservations and record any special requirements.

• Process guest payments and maintain accurate billing records.

• Provide local information and recommendations to guests.

• Ensure the reception area remains tidy, welcoming and well presented.

Housekeeping

• Clean guest bedrooms to the hotel’s high standards.

• Change bed linen and replenish towels.

• Clean and disinfect bathrooms.

• Replenish guest amenities and toiletries.

• Carry out laundry duties when required.

• Clean corridors, stairways and public areas.

• Prepare conference and function rooms.

• Report maintenance issues or damaged equipment promptly.

Food & Beverage

• Prepare and serve drinks and light refreshments.

• Deliver food and beverages promptly and professionally.

• Maintain excellent product knowledge.

• Restock bar and service areas.

• Clear and clean tables and bar areas.

• Follow food hygiene and licensing regulations at all times.

General Hotel Duties

• Deliver outstanding customer service throughout the guest journey.

• Help create a welcoming atmosphere where guests arrive as guests and leave as friends.

• Work closely with colleagues across all departments.

• Support hotel events and functions when required.

• Follow all health & safety procedures.

• Maintain high standards of cleanliness, presentation and professionalism.

• Be willing to learn new skills and take on new responsibilities throughout the apprenticeship.

What We’re Looking For

We’d love to hear from you if you are:

• Friendly and approachable.

• Enthusiastic and willing to learn.

• Reliable and punctual.

• Well presented.

• A team player.

• Positive with a “can-do” attitude.

• Comfortable talking to people from all walks of life.

• Organised and able to manage your time.

• Happy to work flexibly, including weekends and bank holidays.

What You’ll Learn

Throughout your apprenticeship you’ll gain practical experience in:

• Reception and reservations

• Customer service excellence

• Hotel operations

• Housekeeping management

• Food and beverage service

• Communication skills

• Teamwork

• Problem solving

• Health & Safety

• Hospitality industry standards

What We Offer

• A recognised Hospitality Apprenticeship qualification.

• Full training and mentoring.

• Experience across every department of a boutique hotel.

• Supportive and friendly working environment.

• Opportunities to develop and progress within the business.

• Staff discounts and team events.

• The chance to build a long-term career in hospitality.

The duties outlined above are not exhaustive. As an apprentice you will be encouraged to learn all aspects of hotel operations and may be asked to undertake additional duties appropriate to your training and development, supporting the overall success of The Fig Tree Hotel.

To Apply:

If you have a keen interest in customer service/front of house roles in the hospitality industry, do not miss this opportunity.

Please note that this is an apprenticeship placement.

Candidates will need to have achieved Maths and English at GCSE or equivalent grades A-C (9-4) or Level 2 functional skills in Maths and English before completing the qualification. If you are under the age of 18 and do not have this, you will have to achieve this alongside the apprenticeship.

Please apply by IW Jobs adding a CV and Covering letter.

We reserve the right to withdraw this advert early should we recieve a vast amount of applicants.

The successful candidates will then be contacted by HTP Apprenticeship College.