Visual Programme Coordinator - Performance in People

Salary: Dependant on Experience
Contract Term: Permanent
Contract Type: Full time
Location: Ryde
Posted on 13 June 2018
Closing Date: Wednesday 11th July

Administration / Customer Service / Miscellaneous / Retail

Due to continual growth Performance in People, (PiP) are seeking a Visual Programme Coordinator to join one of our Video Mystery Shopping teams. PiP work with a range of well-known clients in the many industries including automotive, retail, financial and hospitality.

You will be responsible for monitoring and coordinating the successful delivery of Video Mystery Shopping programmes.

Aspects include handling queries from internal and external sources, setting up mystery shopping activity, client communication, managing appeals and monitoring of evaluations to assessors.

Skills required:

  • Assertive, confident communicator with a wide ranging, well applied vocabulary
  • Calm under pressure, maintains analytical, solutions-based approach, positive mind set
  • Well organised with the ability to prioritise
  • Evidence of working to tight deadlines
  • Proficient in Microsoft Word, Excel & Outlook
  • Comfortable & competent when speaking to groups

Performance in People (PiP) was established in the year 2000. Over the last 18 years we have grown to over 80 Head Office staff and more than 35,000 mystery shoppers and assessors across the UK. We are proud to be recognised as the UK’s leading customer service consultancy and mystery shopping company, representing some of the world’s leading brands, including:

We are a fun company to work for and offer tremendous job satisfaction combined with a lively team environment – we have achieved a 3-star award and placed within the top 100 for ‘Best Small Company to work for’ in 2017 and 2018. PiP offers fantastic career progression and promotion and training opportunities.

If you feel that you have the skills and desire to work for one of the Isle of Wight's most progressive forward-thinking companies, please apply with a recent CV and cover letter explaining why you believe you are the ideal candidate for this role.

 

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Performance In People

Performance In People

We are proud to be recognised as the UK’s leading customer service consultancy and mystery shopping company, representing some of the world’s leading brands. At Performance in People we recognise that we are ourselves in the business of customer service. We go to any lengths to ensure that we practice what we preach.

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