Casual Wightcare Response Centre Operators - St Mary's Hospital

Salary: £9.22 per hour
Contract Term: Casual
Contract Type: Part time
Location: Newport
Posted on 10 January 2018
Closing Date: 24th January 2018

Health & Social Care / Public Sector / General Office / Administration

Contact Centre, Integrated Care Hub, St Mary's Hospital

Salary: Grade 5, being £9.22 per hour

Additional allowances are paid for night shifts

Hours: Variable per week. The shift pattern is 07:30 to 19:30 day shifts and 19:30 to 07:30 for night shifts. The post may include some bank holidays including the Christmas and New Year period


Wightcare delivers a 24/7 Community Alarm & Telecare Service for the Island on behalf of the Isle of Wight Council.

This service supports vulnerable clients to remain safe & secure in their own home by monitoring and responding to emergency calls received via the Community Alarm system. The team also provides a call answering service for a number of outside agencies and forms part of the Isle of Wight Council’s Contact Centre, providing the Out of Hours service for emergency calls in addition to supporting the Contact Centre with call handling and processing.

You will be a strong team player that is flexible and willing to learn new processes.  A clear communicator with the ability to remain calm in stressful situations, while dealing with very complex issues in a dignified and sensitive manner is essential. This is a causal post and the role will require you to be available to cover shifts, sometimes at short notice.

A minimum qualification of 4 GCSEs at grade A-C including Mathematics and English, or equivalent, is required. Experience in the use of a range of ICT Microsoft packages and a qualification in a relevant subject i.e. ECDL is desirable.

For further information or an informal discussion please contact Gareth Cass, on 821000.

This council and its schools recruit according to the council’s Safer Recruitment policy and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.

The Isle of Wight Council protects its employees from discrimination, we actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.  The Isle of Wight Council is an equal opportunities employer and is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

In addition to the above, the Isle of Wight Council is a Disability Confident Employer. This means that providing an individual meets the basic essential requirements of the advertised role and have declared themselves as disabled, they will be offered an opportunity for an interview within the council.

Please use the option below to apply online and ensure you state that you found this vacancy at Isle of Wight on your application form.

Telephone 01983 823134 or email if you need further information about applying

In the interests of efficiency and economy, no further communication will be sent to you unless you reach the final shortlist. This means that if you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion.

Closing date: 24th January 2018

Isle of Wight Council

Isle of Wight Council

The Isle of Wight Council recognises the importance of a motivated workforce and offers a package of benefits to support them. Including everything you would expect from a modern public sector organisation.

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