Fixed Term Customer Centre Advisor – Liz Earle Beauty Co

Salary: Dependant on Experience
Contract Term: Fixed Term
Contract Type: Full time
Location: Ryde
Posted on 4 September 2017
Closing Date: Monday 2nd October

Customer Service / General Office / Hair and Beauty

Customer Centre Advisor – Christmas Temp (2nd Oct to 31st Dec 2017)

Customer Centre Advisor – Fixed Term Maternity Cover – circa 9 months

Here's your opportunity to become part of a Great British brand. Liz Earle Beauty Company has over 20 years' botanical beauty expertise and is multi award-winning. From our roots on the Isle of Wight, our home-grown brand has flourished and products can now be found in over 150 locations within the UK.

As a Customer Centre Advisor you will be providing exceptional customer service to our customers and business contacts calling through the Customer Centre. You will be taking accountability for each call, aiming for successful sale or agreeable solution to a customer query.

Our current opportunities within the Customer Centre are three month Christmas covers to provide us support over a peak period. Willingness to commit to the full length of the initial  contract period will be essential to ensure continuity of cover whilst we enter our busiest time of the year. We also have a longer term maternity cover opportunity available commencing from end of October for circa nine months.

Main responsibilities:

Main bulk of your work will be to handle incoming customer calls and processing orders via phone and web by providing highest level of customer service. Additionally the role will involve providing basic skincare advice to customers recommending the best products for their skin type and logging all queries onto our system. Support in handling more complex queries will be available from experienced Advisors, however, it will be essential to ensure you undertake full ownership of the query. You will also be forwarding calls to other departments ensuring all relevant information is passed on in timely and accurate manner. Additionally you will ensure you operate within the remit of your individual KPIs along with ensuring our Precious Recipe We Care More, We Never Settle and We Are One team is translated into everyday actions.

Who are we looking for?

The role would be suitable for a candidate with previous experience in a customer service based role. You will have customer centric yet result driven approach and good level of computer literacy. Keen interest in beauty would be advantageous along with willingness to learn more about our products and brand. You will also have excellent problem solving skills and positive friendly can do attitude along with ability to remain calm and measured even when under pressure.

What can we offer you in return?

This is a fantastic opportunity to join the UK’s number one naturals brand, to learn more about beauty and skincare and experience working at the forefront of an organisation known for providing the highest level of customer service! As a part of our friendly and professional Customer Centre Team, you will continuously operate within the remit of our Precious Recipe: We Care More, We Never Settle, We Are One Team. This is your chance to be part of something special. #joinlizearle

Benefits include:

  • 25 days holiday
  • Contributory Pension scheme
  • Generously monthly product allowance
  • Personal product discount scheme of 75%
  • 2 x Salary Life Assurance
  • Friends and Family Discount Scheme
  • Profit Share Scheme

To apply, please send us your CV with a covering letter including current salary details and daytime telephone number by using the option below

Please note - due to the high volume of applications that we receive for our roles, we are unable to personally reply to all applications and only successful candidates will be contacted. Please do feel free to apply again in the future if you see something else you are interested in.

Liz Earle Beauty Co. is an equal opportunities employer.

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Liz Earle Naturally Active

Liz Earle Naturally Active

Liz Earle Beauty Co has 20 years of botanical beauty expertise and is multi-award winning. From our roots on the Isle of Wight, our home-grown brand has flourished and products can now be found in over 80 locations within the UK and as far afield as New York City

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